OverviewEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are immediately hiring! We are working towards our shared vision to be the world's best and most trusted mobility company.The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.We are immediately hiring for our Hudson NY office located at: 350 FAIRVIEW AVE, COLUMBIA PLAZA, HUDSON, NY 12534 .The starting rate of pay is $18.00 / hour. Employees have the opportunity to earn yearly merit increases based on performance.The schedule available is:Sunday: OFFMonday : 8:00am-6:00pm (1 hour break)Tuesday: 8:00am-6:00pm (1 hour break)Wednesday: 8:00am-6:00pm (1 hour break)Thursday: OFFFriday: 8:00am-6:00pm (1 hour break)Saturday: 9:00am-1:00pmWe offer:
Paid time off
Employee discount
Retirement savings plan
Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
Life Insurance
Training and development
Responsibilities
Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
Advise and review rental charges; and provide an accurate receipt to the customer.
Inquire about service, satisfaction and document dissatisfaction.
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
Use of proper statement to determine if vehicle is being returned with full tank of gas.
Complete a service alert for any mechanical and or body damage communicated by the customers.
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
Keep lot organized for ease of access and traffic flow.
Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
Understand the damage loss report reporting procedure.
Equal Opportunity Employer/Disability/VeteransQualifications
Must be at least 18 years old.
Must have two years college experience OR at least two years of customer service experience
Must have a high school diploma or GED
The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Aside from religious observations, must be available to work an average of 40 hours per week, including weekends
Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
Must be able to read, write, and speak English
Apart from religious observation, you must be available to work the following schedule: Sunday: OFFMonday : 8:00am-6:00pm (1 hour break)Tuesday: 8:00am-6:00pm (1 hour break)Wednesday: 8:00am-6:00pm (1 hour break)Thursday: OFFFriday: 8:00am-6:00pm (1 hour break)Saturday: 9:00am-1:00pm
Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.
