The Elizaville Diner and Deli is situated on a quarry lake in pastoral Elizaville, NY (Located 20 minutes from Hudson, Catskill, Tivoli, Red Hook, Germantown, and Rhinebeck). The Diner and Deli are mainstays for the local community, and we remain committed to providing quality food and products in a warm and friendly atmosphere, at a reasonable price point. The diner and property are gorgeous and we want to make it a destination for the larger area. We are seeking a manager with drive and energy who wants to help us reach the potential of the business and put the Diner & Deli on the map as one of the Hudson Valley's stand-out dining and hospitality experiences.
We are committed to working together as a team, building relationships based on mutual respect, and paying our employees a fair living wage. Come be an important member of the community of Elizaville!
Responsibilities:
Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. discounts, press, advertising)
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations
Requirements and skills:
Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
Proven customer service experience as a manager
Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
Familiarity with restaurant management software, ideally Toast and Margin Edge
Strong leadership, motivational and people skills
Strong financial management skills
BSc degree in Business Administration; hospitality management or culinary schooling is a plus
