Vacancy expired!
-Handle all incoming calls from customers (distribute accordingly)
-Identify the problem by asking series of question (use term "tell me more")
-Evaluate the customers situation and match to the appropriate service technician (based on skill)
-Customer service and communication daily is required
-Respond to all customer inquires, questions and complaints
-Maintain the daily dispatch board
-Perform happy calls to service customers
-Perform evening confirmation calls to the customers for next day call
-Schedule all maintenance agreement customers, daily, weekly and monthly
-Dispatch and manage the work load of assigned service technicians
-Provide customers with new maintenance agreement
-Process COD payments (via credit card processor)
-Maintain all service related paperwork inclusive of maintenance agreement
POSITION REQUIREMENTS:
-Willing to take on challenges
-Proven written and verbal skills to complete all assigned tasks
-Ability to write routine correspondence (via outlook - Microsoft Word)
-Ability to speak effectively
-Able to work from 8:30am - 5:00pm two to three days per week
ABILITY REQUIREMENTS:
-Ability to work independently
-Ability to react to constant changes with customers and management staff
-Ability to multi task
This is a part time position and permanent employment. Training on company operating program will be provided. Salary will be discussed at time of interview and commensurate with experience . Please submit your resume for consideration
Job Type: Part-time
Experience:
HVAC or related customer service: 2 years (Required)
Education:
High school or equivalent (Required)
Language:
English (Required)
Work authorization:
United States (Required)
