Please send your resume and contact info to our Hiring Team:
apply@gspnyc.com
CUSTOMER SERVICE REPRESENTATIVE
Job Duties
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
-Conducting B2B presentations for our clients
-Identify the customer’s problem, collect relevant information, and provide solutions
-Refer to premade scripts for a variety of customer service topics
-Use best practices in customer service techniques to develop rapport and build relationships with customers
-Document all customer interactions
-Meet personal and team quotas
-Attend trainings to maintain up-to-date skills and knowledge
Qualifications
-High school diploma/GED
-Previous experience as a Customer Service Representative or in a similar role is preferred
-Excellent written and verbal communication skills
-Understanding of active listening techniques
-Ability to work well under pressure
-Highly organized with the ability to prioritize projects and manage time effectively
Please send your resume to Laura apply@gspnyc.com
