To Apply: Visit https://drivesally.com/, navigate to the "Careers" section, or simply reply to this message with your resume attached.
"Sally’s mission is to be the most trusted vehicle and service provider for professional drivers. We operate a large fleet of vehicles that we provide to rideshare, last mile, and taxi drivers on a flexible basis. We invest heavily in our technology and our people to deliver best-in-class service to our customers."
We're looking for an outstanding Customer Support Associate to join our New York Yellow Taxi team! In this role, you will meet with and handle service requests for our prospective and existing customers, have the opportunity to lead our on-site operations, analyze trends in customer management, and develop processes to improve customer experience.
What you’ll do
Be the first-line support for all customer interactions in person, on the phone, and via email
Complete driver onboarding (pricing, contract execution, vehicle matching)
Utilize knowledge of the rideshare industry to provide best-in-class support
Manage driver accounts
Operate a cash register and manage daily cash flow
Provide a seamless vehicle rental process
Ensure vehicles are compliant with New York City Taxi & Limousine Commission (TLC) regulations
What we look for
1-3 years of customer service experience with excellent communications skills
Experience handling customer escalations
Passion for customer service and talking to people
Attention to detail
Ability to manage and prioritize different tasks
Patience - willingness to deal with customers at all times of day
Availability to work Monday-Friday as well as rotating weekends & holidays
Spanish proficiency is a plus
Benefits
20 days PTO
Medical, Dental, and Vision benefits
Team lunches onsite
Compensation range: $50,000 - $70,000
