The purpose of a Front Office Agent is to serve as the primary contact for all guests throughout their stay and efficiently check guests in and out of the hotel. The ideal candidate for this position has sharp attention to detail, excellent recall and follow up, and is able to multitask ever changing demands. They must be a highly communicative, meticulously organized team player who possesses a positive, problem-solving attitude and a passion for innovation.
Responsibilities:
Operate the front office according to standard operating procedures and with exceptional guest service.
Maintain accurate cash sheet. Responsible for cash drawer balancing.
Answer all calls before the 4th ring. All calls are to be answered in a "scripted" manner.
Never say a guest's room number out loud.
Be knowledgeable of hotel promotions.
Know room rate. Know where the closest shopping, convenience store and gas station is.
Take and confirm credit cards for validity and acceptability.
Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
Resolve guest complaints.
Maintain regular attendance, is consistently on time, and observe prescribed work, break and meal period in compliance with standards.
Maintain high standard of personal appearance and grooming, which include compliance with the dress code.
Education & Experience
Experience in a hotel or a related field preferred
College diploma or equivalent required
Computer experience required including but not limited to Opera PMS Cloud
Japanese speaking preferred
Benefits:
Health insurance
Dental/Vision
401(k) matching
Paid time off
