Job Summary
As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience when it comes to Merchant Services.
Must be able to speak Arabic
Availability to work Monday through Friday, 10:00 AM to 6:00 PM
Must be available to work on-site all five days a week.
Weekends Off
Responsibilities
- Communicate with customers via phone, email, and chat to provide information and assistance
- Handle inbound and outbound calls professionally
- Process orders, returns, and exchanges
- Assist customers with product inquiries and troubleshooting
- Provide exceptional customer support and resolve issues promptly As it pertains to Merchant Services
- Utilize cash handling procedures for transactions when necessary
Experience
- Strong communication skills in English
- Ability to type efficiently and accurately
- Experience in a call center or customer service environment preferred
- Familiarity with sales processes is advantageous
- Experience with QuickBooks, Microsoft Excel, and professional writing.
- Basic knowledge of merchant services and payment processing systems.
- Must be able to Speak Arabic Fluently
Please make sure to include an Email and Phone number so we can reach you if you meet our expectations
