Job Summary
We seek an experienced Telemarketer Trainer to deliver comprehensive remote training programs to our team of telemarketers in Jamaica. The successful candidate will train telemarketers on system usage,
data entry, tracking contact information, effective communication techniques, and
understanding our services. The trainer will ensure that telemarketers are well-prepared to perform their duties efficiently and effectively.
Key Responsibilities
⏹ Develop and Deliver Training Programs: Create and implement training
modules for remote telemarketers, focusing on system usage, data entry,
contact information tracking, and service explanation.
⏹ System Training: Provide detailed instruction on how to use the
telemarketing systems, including entering and tracking contact information
accurately.
⏹ Call Preparation: Train telemarketers on identifying and targeting the
right individuals, understanding who they will be calling, and the objectives
of the calls.
⏹ Questioning Techniques: Teach effective questioning strategies to
gather the necessary information and guide potential customers through
the service offerings.
⏹ Role-Playing and Simulations: Conduct role-playing sessions and
simulations to give telemarketers practical experience and build their
confidence.
⏹ Performance Monitoring: Monitor and evaluate the performance of
telemarketers during and after training to ensure they meet the required
standards.
⏹ Feedback and Improvement: Provide constructive feedback and ongoing
support to telemarketers, addressing any areas for improvement.
⏹ Documentation: Maintain comprehensive training materials and update
them as necessary to reflect changes in systems or processes.
Qualifications
⏹ Proven experience as a telemarketer or in a similar role, with a strong
understanding of telemarketing processes and techniques.
⏹ Previous experience in training or mentoring roles, preferably with remote
teams.
⏹ Excellent communication and presentation skills, with the ability to engage
and motivate trainees.
⏹ Proficient in using telemarketing systems and CRM software.
⏹ Strong organizational skills and attention to detail.
⏹ Ability to adapt training methods to suit different learning styles.
⏹ Flexibility to work with Jamaican time zones and accommodate different
schedules.
