Description We are in search for an Associate Director, Case Management Systems to join our team in the non-profit industry located in New York. In this role, you will hold a pivotal position to ensure our technology solutions are in alignment with the organization's mission and operational goals. Your focus will be on case management systems and other enterprise applications, optimizing them to support the various programs, departments, and operations within our organization. Responsibilities: Lead the design, implementation, and support of case management systems and other enterprise applications across the organization. Develop a strategic vision for the case management systems and enterprise applications to align with the organization's mission and operational goals. Collaborate with senior leadership, program directors, and departmental stakeholders to assess needs and recommend tailored solutions. Oversee the selection, implementation, and ongoing management of case management systems and other enterprise applications. Identify opportunities for process automation, systems integration, and improvements to maximize system functionality and user experience. Supervise and build capacity within the case management systems and enterprise applications team. Plan and manage projects related to case management and enterprise applications, including timelines, budgets, and deliverables. Ensure systems provide robust reporting capabilities to support performance measurement, grant compliance, and program evaluation. Act as the liaison between technical teams, program staff, and organizational leadership to bridge communication and align objectives. Build and maintain relationships with vendors, consultants, and technology partners. Requirements Minimum of 7 years of detail oriented experience in a non-profit or similar organization Proven expertise in CRM and ERP - Enterprise Resource Planning Proficient in implementing and managing ERP Solutions Strong background in Application Development Comprehensive understanding of SDLC - Software Development Life Cycle Demonstrated ability to lead and manage a team Excellent communication and interpersonal skills Bachelor's degree in Information Technology, Computer Science, or a relevant field Strong problem-solving skills and the ability to make decisions under pressure Ability to work collaboratively with other departments to achieve organizational goals Proven track record of managing multiple projects simultaneously Experience in strategic planning and execution. Ability to interpret and apply laws, regulations, and policies related to case management systems. Experience in budget preparation and fiscal management. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
