About the RoleUber Direct is changing the way delivery is done around the world by allowing brands to leverage Uber's fleet to offer same day delivery to their customers through their existing websites or apps. We have developed Partnerships with Merchants across a variety of retail verticals including Grocery, Convenience, Pharmacy, Retail and many more. All this to say, we are seeking a Strategic Account Manager to join our growing Grocery Account Management Team!As a Strategic Account Manager, you will serve as a trusted partner to our Merchant Partners, developing long-lasting relationships to support and grow their business on our platform. You will work collaboratively with sales, operations, product and other technical counterparts to develop, implement and automate critical business processes to better manage the day-to-day performance of our merchants.At its core, we are seeking an individual who:
Remains Calm, Cool & Collected: You find focus in fast-paced, sometimes ambiguous environments. Whether it's a new challenge for you or the organization, you welcome them with open arms;
Challenges the Status Quo: You possess an insatiable appetite to solve strategic problems by quickly getting to the core of an issue through investigation, data and analysis. Whether its internal leadership or a merchant executive, you voice your opinion for the betterment of the team; and
Demonstrates Empathetic Leadership: You understand the importance of diversity in the workplace and are able to foster connections with your peers by putting people first and building personal relationships.
What You'll Do
Own and manage a portfolio of top Merchant Partners on Uber; focusing on growing their business, improving their operations and making them advocates;
Act as the partner's point of contact handling cross functional improvements, product features, inquiries, resolving conflicts, and providing solutions in a timely manner;
Work cross functionally with BD and Product to identify and drive opportunities for growth and assist with expansions, rollouts, and new partner initiatives;
Setup and track account KPI targets (i.e. weekly, monthly, and quarterly) in a MBR, QBR context;
Collaborate with Uber Direct leadership to set organizational strategy and build and operationalize critical business processes; and
Travel up to 20% per quarter surrounding recurring Business Reviews / Partner syncs as needed.
Basic Qualifications
2+ years of professional work experience
Preferred Qualifications
3+ years experience in customer success or strategic account/partner management;
Experience in management consulting, strategy and/or operations;
Previous experience working with platform partners to drive onboardings and growth;
Strong attention to detail and analytical; with excellent communication and interpersonal skills; and
Undergraduate degree (i.e. BA/BS)
For Chicago, IL-based roles: The base salary range for this role is USD$77,000 per year - USD$85,750 per year. For New York, NY-based roles: The base salary range for this role is USD$85,500 per year - USD$95,250 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$85,500 per year - USD$95,250 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdbY9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform
