The Role:Relationship Building & Client Servicing
Manage participation process for both global data agreement (GDA) and local clients
Assist with job matching, data submission, data cleaning, queries and interpretive/utilization assistance
Respond to second level queries and more complex questions
Support Business Development/Account Management to identify key targets for expanding our product portfolio with the client
Identify Additional Sales Opportunities
Contribute to the GDA revenue goal by supporting Renewing GDA's and upselling products.
Identify opportunities to increase sales emphasizing renewals, retention and integrated or ancillary service line opportunities
Survey Development
Develop approaches to promote surveys to target participants in industry surveys and build relationships
Collaborate and seek out synergies with affiliated practices to achieve common goals and objectives through industry collaboration
Training and Development
Organize and lead job match meetings
Conduct detailed training sessions and demos in our client facing online tools for clients and consultants
The Requirements:
Experience in a corporate environment, selling or delivering customer service
Compensation knowledge preferred
Proven track record of maintaining and growing business relationships
Excellent listener – able to probe, understand the issues, and respond with correct solutions
Strong analytical skills
Must be client focused and have excellent client relationship management skills
Demonstrated ability to perform in a team environment
This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.Compensation and BenefitsBase salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role.CompensationThe base salary compensation range being offered for this role is $90,000-$110,000 USD. This role is also eligible for an annual short-term incentive bonus.Company BenefitsWTW provides a competitive benefit package which includes the following (eligibility requirements apply):
Health and Welfare Benefits : Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (https://cdn-static.findly.com/wp-content/uploads/sites/1862/2023/01/31091722/Washington-State-Time-Off.pdf)
Retirement Benefits: Contributory Pension Plan and Savings Plan (401k)
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.EOE, including disability/vets
