Description We are in search of a Customer Success Manager to be part of our team, based in New York. You'll be expected to ensure our customers fully benefit from our product, which in turn leads to strong adoption, satisfaction, and long-term retention. This role will involve direct partnerships with customer leadership, identifying opportunities for expansion, and maintaining strong relationships to prevent customer churn. Responsibilities: Engage in strategic partnerships with customer leadership, aligning our solutions with their business objectives. Drive customer success by ensuring maximum value is derived from our product, leading to strong adoption and long-term retention. Identify growth and expansion opportunities by understanding customer needs and aligning them with our offerings. Actively engage customers to drive renewals and mitigate churn by maintaining strong relationships. Build and maintain relationships with key decision-makers and executives to strengthen long-term partnerships. Act as a customer advocate within the company, collaborating cross-functionally with sales, product, and support teams to ensure a seamless experience. Monitor customer usage data, feedback, and market trends to drive strategic initiatives that enhance customer success. Utilize your skills in key account management, product management, and stakeholder engagement to influence decision-makers and drive strategic initiatives within customer organizations. Requirements Minimum of 5 years of detail-oriented experience in a similar role Proficiency in key account management Demonstrated ability in account management Experience in product management is required Strong stakeholder engagement skills Proven experience in stakeholder management Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
