Desktop Support Analyst

Desktop Support Analyst

03 Nov 2023
New York, New york city, 10001 New york city USA

Desktop Support Analyst

Service Desk Analyst

Long Term Contract

Onsite - NYC


  • Provide support for hardware and software at their location
  • Provide front line user support of our internal and external systems and services.
  • Complete and close incidents and work orders in a timely manner
  • Coordinate the resolution of or resolve all Service Desk Tickets
  • Update incidents and service requests within agreed response times
  • Establish, develop, and maintain key business relationships at assigned location(s)
  • Imaging of desktop and laptops
  • Ability to effectively plan, manage, prioritize and work on multiple simultaneous tasks
  • IT Support experience providing remote and in-person desktop/walk-up support in an enterprise environment
  • Bachelor's degree preferred or comparable work experience
  • Strong knowledge of Windows. Knowledge of MAC is a plus
  • Advanced working knowledge of end-user technology including: hardware, software, Windows, Apple, and mobile devices
  • Experience using ServiceNow or similar ticketing systems
  • SCCM packaging experience is a plus
  • MDM knowledge, JAMF preferred
  • Strong verbal and written communication skills
  • Ability to work autonomously with minimal supervision as the single point of contact onsite

About Infinity Consulting Solutions

At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.

ICS is an Equal Opportunity Employer.

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