Digital Technology Intern (Available June 2025)NewAmericas RegionNEW0001QQRequisition #A future with purposeAt Arup we’re dedicated to sustainable development and to do socially useful work that has meaning. Our purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.Wesolve the world's most complex problems and deliver what seems impossible, with curiosity and creativity. We’re a thriving and growing organisation which offers you many possibilities to shape a better world, and your future.The opportunity
Acting as client liaison for all Digital Technology-related requests from staff, being first line of engagement to understand and address issues and needs around desktop (Windows, O365 etc.) and infrastructure (compute, storage, network, cloud services, enterprise systems, cybersecurity, etc.), engaging and escalating to other Digital Technology teams as needed
Providing valuable services to the business, working together with the leadership team to drive technology and help transform business activities
Configuring, deploying, maintaining, solve and supporting workstations, laptops, printers, mobile devices, phones and other computer and telecoms equipment
Solving complex problems associated with hardware (PCs, Macs, mobile, etc.), software, and services (video conferencing, remote access, etc.) determining the source of problems and classifying their level, priority and nature. When appropriate, advancing or routing them to the appropriate team
Helping with a range of office-based technology needs – installations, moves, changes, etc. that involve staff requirements and infrastructure needs, working collaboratively with other DT service teams
Responding to, documenting and resolving service tickets in a timely manner according to an agreed service level
Documenting procedures, standards, configurations, settings, installation sequences and back-out instructions
Following ITIL/Service Management policies and procedures
Helping the software asset management team to maintain applications (license management and version control)
Helping with communications and training around technical change
Playing an active part in our team: helping to build an inclusive environment, sharing your knowledge and promoting best technology practices with colleagues
Is this role right for you?We’re looking for interns who are curious and ready to evolve how you think and work. Our strength comes from how we respect, share, and connect our diverse experiences, perspectives, and ideas.At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive.If you can shareyour knowledge and ideas and encourage others to do the same; whilst having a desire to deliver excellent services for clients – we’d like to hear from you.Qualifications
Currently pursuing a bachelor’s degree in IT, computer science or a related field.
Deep technical capability and a desire to learn, you should have a proven track record of developing your technical knowledge and applying new skills in a high paced environment
Good analytical skills, with ability to solve complex problems and openness in sharing your knowledge and thinking with others
Experience of ServiceNow or similar IT Service Management systems
Some experience working in a professional services organization
Candidate must be eligible to work in the US without the need for employer sponsored work authorization now or in the future to be considered for this role.
Familiarity with MS Teams and O365 preferred
Familiarity with software solutions from Adobe, Bluebeam, Cisco, Symantec, etc preferred
Personal Qualities:
Collaborative, consultative and effective in a consensus-based decision-making culture
High energy, motivated, open-minded, and willing to embrace innovation and new technology
Excellent written and verbal communication skills; communicating to all levels within an organization
Self-starter who takes initiative to work and develop holistic solutions
Continually exercises critical thought and judgment to determine the most appropriate action
Good interpersonal skills and the ability to develop and maintain relationships with representatives from various organizational offices and levels
Good attention to detail
What we offer youAt Arup, we care about each member’s success, so we can grow together.Guided by our values, we provide an attractive total reward package that recognizes the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling permanent members to share in the results of our collective efforts.When you start your career with Arup, you will have the opportunity to deliver high quality valuable work for our clients. Our inclusive and diverse work environment will allow you to thrive and build your technical, project management and business development skills needed to be successful in our firm.New York City Hiring Range - The good faith base salary hiring range for this job if performed in New York City is $26 to $37 per hour. This range is commensurate with experience, educational background, and skill level . Benefits are not included in the base salary. Please note hiring ranges for candidates performing work outside of New York City, NY will differ.Flexible Working - We believe that flexible arrangements create a more inclusive way of working that supports our diversity and the wellbeing of our people. Options for alternative schedules and the ability to work outside of the office for a portion of your workweek are available.Candidate must be eligible to work in the United States without the need for employer sponsored work authorization now or in the futureNext StepsWe will be reviewing our candidates for this position on a rolling basis. Once you've submitted your application, we'll invite you to showcase your skills through a pre-recorded video interview. After reviewing your submission, a member of our team will get in touch with you to discuss next steps.Different people, shared valuesArup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at.Arup is an equal opportunity employer . All qualified applicants will receive consideration without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.Stay safe online. Recruitment fraud is on the rise, and Arup’s name, logo, and branding have been used in fraudulent job advertisements. Arup will never ask for bank information as part of our recruitment process.#goarup#LI-TA1Previous Job SearchesMy ProfileCreate and manage profiles for future opportunities.My SubmissionsTrack your opportunities.©Arup Careers. All rights reserved.EOE-Protected Veterans/Disability
