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At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.The exceptional EY experience. It's yours to build.EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.Our Experience Management (EM) team is committed to providing our client-serving professionals with relevant experiences to promote career development and growth. As an Experience Manager, you'll be identifying talent with specific skill sets to build diverse teams supporting our clients. You'll build relationships at all levels and be a trusted and strategic business advisor to our business leaders. You'll also interact with various business functions, including finance, operations, and business development, and be a crucial piece in helping to drive our business in meeting strategic goals.The opportunityYou'll work to successfully execute resource/scheduling assignments that are complex and require extensive relationships with engagement managers. You'll focus on matching resource needs with availability while taking into consideration skills required, personal preferences and engagement risk. You'll coordinate with other EM managers and client service leaders to balance workloads and address staffing needs as required. Your key responsibilities
Assign appropriate client service personnel to engagements by accessing information, reviewing options available and presenting recommendations based on subarea policies and client requirements. Challenge, as appropriate, scheduled hours and personnel to make sure of efficient utilization of resources.
Promote and monitor the sharing of resources; network with other team members across subareas and service lines to address resource needs and/or conflicts.
Identify and address scheduling risks (e.g., excessively high/low utilization, morale issues, performance issues, staff/engagement/client issues). Take action to decrease unassigned time and balance the workload of engagement teams.
Resolve conflicts with engagement team members to identify appropriate alternatives in a timely manner considering engagement requirements and developmental goals of supported staff.
Build relationships and communicate continuously with client service personnel to identify personal schedule preferences and/or career development goals
Appropriately prioritize staffing decisions by focusing on engagement needs.
Counsel supported personnel as needed/requested; raise issues to leadership as appropriate.
Work cross-functionally with other support functions, including recruiting, talent, and visa and immigration, to best support client servers.
Read, review and interpret utilization and scheduling reports. Utilize scheduling tools to assist in forecasting hours, tracking utilization and monitoring headcount. Communicate data to leadership and drive strategic conversations to track plan utilization.
Raise critical and complex issues identified to EM leadership.
Skills and attributes for success
Strong analytical skills; detail-oriented
Proficient using Microsoft applications, particularly Excel
Ability to work independently
Very strong communication skills, both oral and written
Proficient at negotiation and conflict management
Strong client service focus; responsive to requests and maintains a sense of urgency in resolving issues
To qualify for the role, you must have
Bachelor's degree or equivalent work experience
3-5 plus years of experience. Experience in a professional services firm desired
Ideally, you'll also have
Proficiency in use of scheduling tool and other Microsoft applications
Ability to coordinate multiple tasks; strong organizational skills
Strong problem-solving skills
What we look forWe're interested in knowledgeable professionals ready to take ownership for spotting trends and improving our processes. You'll need to be naturally curious, ready to learn and have a genuine passion for improvement. If you're aiming to influence change within a world-class organization, all while developing your own career, this role is for you.What we offerWe offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $58,900 to $106,800. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $70,600 to $121,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible.EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.For those living in California, please click here (https://ey-preview.ey.com/content/ey-unified-site/ey-com/local/us/enus/home/legal-and-privacy/fair-chance-ordinance.html?token=68cf9ed2-94e5-4db9-83cf-5c6aa14619de) for additional information.EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com
