Help Desk Technician

Help Desk Technician

02 Sep 2024
New York, New york city, 11226 New york city USA

Help Desk Technician

Vacancy expired!



QED National has an urgent need for an experienced Help Desk Technician for a 12 month contract.

This role is onsite in Brooklyn, NY.

For any positions within a NYC Agency, upon placement, consultants will be required to abide by NYC Executive Order 74, dated July 31, 2021, which states that consultants who cannot provide proof of being fully vaccinated must wear a mask under certain circumstances. The Executive Order can be found by searching: "NYC Executive Order 74"

Responsibilities will include:


  • Provide first contact support for Tier 1 IT issues and requests; perform proper screening of calls and maintain clear documentation in Service Management tools; Administration, troubleshooting and resolution of Smart Phone issues; LAN Accounts; network connectivity issues; password and account management; provision account access for new employees; and perform special projects and initiatives as assigned

  • First Contact Resolution utilizing remote assistance; monitor queues and phone status to ensure Service Level Objectives are maintained; create and maintain scripts, call trees, CRM templates and KB articles; review ticket reassignments and escalate to Tier 2 support teams as needed; handle Outage Escalation and Notification process; monitor automated event dashboards, investigate, and escalate to appropriate support teams to avoid service interruptions

  • Create and modify scripts, knowledge articles, and troubleshooting trees for use by the Service Desk; maintain Service Desk IT Contact process


Skills, Knowledge and Experience:


  • 2 years of progressive experience as a Service Desk technician in a 24/7 organization

  • Ability to clearly and concisely communicate technical information to non-technical users at all organizational levels; ability to discuss and diagnose computer hardware/software problems with remote users utilizing remote access software; excellent customer service skills; effective telephone etiquettes; experience in Windows 10 environments; proficiency with Microsoft Office/O365; excellent troubleshooting and analytical skills; demonstrated knowledge and accomplishment in analyzing, diagnosing and recommending solutions for hardware and software problems; working knowledge of Microsoft applications, System Center Configuration Manager, Microsoft Active Directory (AD) as related to integration of desktop systems into AD, and all aspects of Windows security to include software releases/upgrades

  • Preferred Certifications: A+, ITIL, HDI



About us: QED National is a leading IT consulting, solutions and staff augmentation firm, serving both the public and private sectors for over 27 years. Headquartered in midtown Manhattan, QED National's team is comprised of the brightest minds in the industry with the skills to solve the most complex technological problems.

Related jobs

  • Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

  • The Certified Surgical Technician has knowledge and expertise in operating room technology, and is responsible for assisting in the performance of routine and delegated functions under the supervision of a Registered Professional Nurse or Physician

  • Desktop Support Technician (Metro NY)

  • Client Summary:The Health System is designed to increase efficiencies and economies of scale; improve quality and outcomes; and expand access to advanced primary, specialty, and ambulatory care services throughout a wide clinical network. The Health System includes more than 7,200 physicians, including general practitioners and specialists, and 13 free-standing joint-venture centers.Job duties include, but are not limited to: Apply principles and practices of asepsis. Perform surgical scrub, gowning, and gloving procedure. Set up sterile instrument table and prepare supplies according to type of operation. Assist in draping of patient and operative area according to need. Assist and anticipate needs of surgeon for instruments, sutures, sponges, and supplies according to knowledge of procedural requirements and constant monitoring of progress. Observe patient and be ready for emergencies. Maintain correct count of sponges, needles, and instruments with the circulating nurse and report correctness of discrepancies according to established policy and procedure. Maintain and monitor aseptic technique at all times and institute corrective measures in the event of contamination. Assist in care, handling and disposition of specimen according to policy. Assist in application of dressings, and in securing drainage systems. Assist in moving patient using Perioperative Services approved transfer device. Discard soiled materials in appropriate receptacle, places approved instruments for reprocessing in the appropriate reprocessing bin; decontaminate all equipment, instruments, and reusable supplies and clean room as prescribed.Assist the Registered Professional Nurse in performing circulating functions according to established guidelines. Assemble and make available all necessary supplies according to requirements of the patient and surgical procedure. Provide special equipment before, during, and after surgical procedure, as needed. Observe and protect patient by correct positioning, application of restraint, strict aseptic practice and maintenance of aseptic environment. Position patient; adjust table and accessories, as required for procedure. Follow OSHA and MSH P&P/guidelines by using appropriate PPE in the surgical suite. Prepare operative area and assist in draping as directed. Assist scrub nurse in maintenance of correct sponge, needle and instrument counts and report discrepancies to the surgical team and charge nurse. Complete operative count and related records accurately, legibly following established P&P. Observe personnel in the room continuously, control traffic, report and correct breaks in aseptic technique promptly. Maintain and care for all specimens as directed to prevent loss or damage. Assist in application of dressing, moving of patient and transfer to recovery room as directed. Assist in room clean-up and make preparations for next procedure.Assist the nurse in preparing medications or solutions to be administered during surgery, within the following limitations: Mix medicated solution at the sterile field, only under the direct supervision of the Registered Professional Nurse dispensing the medication. Label all medications that are not already labeled, for example medicines in syringes, cups and basins when Not for immediate patient use by the original preparer and/or if the medication is to be handed off to another provider for administration.Qualifications/Requirements:

  • Additional Information Pay: $27.00 - $28.00/hour

  • POSITION FEATURES:

  • Description:

Job Details

Jocancy Online Job Portal by jobSearchi.