Flik Hospitality Group Salary: $90000 / yearWhat makes FLIK clickWhat makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.Job SummaryWorking as a Hospitality Service Manager will allow you the opportunity to work with GREAT people like yourself! You will be surrounded by people who are passionate about what they do and share in our belief in the quality value of delivering superior hospitality to our premier client. The Manager will be responsible for overseeing the engagement of all Clients, Guests, Vendors, and Associates entering the Conference Center and will lead by example, display an energetic, friendly, and approachable demeanor at all times. Key Responsibilities:
Responsible for overseeing day to day conference, meetings, and events
Provide a consistent high level service in all areas to ensure guest satisfaction KPIs are achieved:
Train and mentor staff to deliver Platinum Service in every guest interaction.
Adjust and make recommendations to processes when areas are not meeting standards.
Ensure staff are engaged and involved in individual and team building programs
Develop and/or adapt training materials to best support the success of the Conference Services Team and consistently revisit guides, manuals and training procedures.
Complete internal audits on guest service functions to ensure client specific standards are being met.
Completes all daily, weekly or monthly reports and submits on a timely basis.
Manage and formulates weekly schedules for team members, flexing labor and staffing levels when applicable.
Maintains and updates Standard Operating Procedures on client network.
Able to build consensus and influence team members to achieve goals and objectives.
Exhibits superb organization skills and is able to manage multiple tasks or projects simultaneously.
Enforces, maintains, and monitors the department’s Dress Code Policy.
Creates personal development plans and conducts annual performance appraisals for Hospitality Team.
Creates, develops and updates Daily Fact Sheet for Concierge and Conference Team.
Provides client and manager with regular updated data and reports regarding Hospitality operations, levels of activity, etc.
Ensures that the Reception Desks, conference rooms, and lounge areas are consistently presentable and in working order.
Provide input to District Manager with regard to associate performance, highlighting successes, and areas for improvement.
Ability to work in multiple roles within the operations as this is a working position
Preferred Qualifications:
Three plus years managing high profile, strategic initiatives in retail, hospitality, restaurant or five plus years in customer service or operations role
College or graduate degree in business, marketing, communications or related field
Excellent interpersonal communication skills - both verbal and written; ability to communicate with all levels of client management; tact in working with professional peers from other departments and all subordinates
Detail oriented with strong organizational skills
Ability to develop systems and reports for tracking projects and metric alignment
Ability to effectively present information and respond to questions in one-on-one and small group situations to customers, clients, other employees and the general public, using PowerPoint as well as other mainstream software and technology
Problem solving skills - ability to communicate operational challenges, with recommended solutions where possible
A flexible working style for a fast-paced, dynamic environment where only limited standardization exists
Excellent time management skills
Apply to Flik today!Flik is a member of Compass Group USAClick here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Flik maintains a drug-free workplace.Associates at Flik Hospitality are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Req ID: 1362939 Flik Hospitality Group Jenah Freeman [[reqclassification]]
