Who We Are: SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories, and music they love wherever they are.This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM\'s vision to life every day.SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM\'s platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment, and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM\'s subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics, and monetization. The Company\'s advertising sales organization, which operates as SiriusXM Media, leverages its scale, cross-platform sales organization, and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through Sirius XM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.How you\'ll make an impact:We are seeking a highly skilled and motivated Staff Data Engineer (Infrastructure) to join our dynamic team at SiriusXM. As a Data Infrastructure Engineer, you will play a key role in designing, building, and maintaining robust, scalable, and secure data infrastructure used by our data professionals in order to fuel innovation, facilitate informed decision-making, and drive sustainable growth. Our mission is to deploy, maintain, and scale the foundation of our data platform, ensuring it serves as a trusted and efficient hub for data-driven insights. The ideal candidate will have a strong background in cloud technologies, data engineering, infrastructure as code, API design, and experience applying software engineering and DevOps best practices.What you\'ll do: Design, develop, and maintain a robust, scalable, and secure data infrastructure like cloud infrastructure, data lake, observability, system integrations, Databricks workspaces.Researches and recommends new technologies to solve strategic issues.Successfully introduces new, relevant technical solutions that provide better productivity, scalability, quality and reliability to data platform.Design and Implements data platform features that generally impact multiple components and the work of own and several other team members.Sets a high coding standard for the data platform team.Helps others persist when setbacks or obstacles arrive; provides assistance and encouragement. Improves the execution performance of others.Stretches the team to develop breakthrough solutions. Encourages people to incorporate varied perspectives to strengthen the innovation process.Thinks broadly about problems and appropriately incorporates new information and concepts when generating solutions.Provides documentation for projects that cross multiple teams and systems.Writes clear and concise documentation for our most complex technical solutions.Collaborate with cross-functional teams to understand data platform infrastructure needs and translate them into effective and user-friendly solutions.Implement best practices for data infrastructure designs, ensuring efficient utilization of resources, and minimizing latency in data-related tasks.Identify and address bottlenecks in existing data infrastructure to improve overall system performance.Design and build observability solutions to monitor resource utilization, cost, quotas etc. and trigger alerts as needed.Integrate data platform infrastructure with other systems fostering seamless collaboration among teams e.g. system integration with Fivetran, Monte Carlo, Salesforce Data Cloud, Tableau, Looker, Teradata, BigqueryWork closely with stakeholders like data scientists, engineers, and analysts to understand their requirements and challenges, fostering a collaborative and innovative environment.Communicate project status, issues, and solutions effectively to stakeholders and team members.What you\'ll need:BS/MS or above in Computer Science or related field.8+ years\' experience in software development, with a focus on building cloud infrastructure for data professionals (Using Cloud providers like AWS, GCP).Proficiency in programming languages such as Typescript, Python, Scala, or Java.Experience with infrastructure as code tools such as CDK or Terraform.Experience with data technologies: e.g., Databricks, MapReduce, HDFS, Hive, Spark, SqoopExperience with streaming technologies: e.g., Kafka, Kafka Connect, Kinesis, Beam, Flink, SparkKnowledge of data storage solutions, database systems, data integrations and data warehousing.Experience with CI/CD, build and deployment technologies such as Git, Github Actions, Jenkins.Excellent problem-solving skills, attention to detail and a proactive approach to addressing challenges.Strong written and verbal communication skills.Ability to work independently and as part of a team.Familiarity with Databricks is a plus.Must have legal right to work in the U.S.At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $150,000 to $212,450 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply.Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.#LI-NS1 R-2024-05-42
Who We Are:SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM\'s vision to life every day.SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM\'s platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM\'s subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company\'s advertising sales organization, which operates as SiriusXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through SiriusXM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.How you\'ll make an impact:As a Senior Salesforce Systems Engineer on our Customer Experience team, you will be responsible for the implementation, management, and enhancement of our Salesforce Service Cloud instance. You will collaborate with business stakeholders, engineering, and product teams to design and develop key features and functionality of the platform as well as the broader contact center infrastructure. Your technical expertise will be pivotal in driving innovation and efficiency within our Customer Service ecosystem. You will build integrations to other internal systems and services, including contact center, identity, commerce, and data platforms for a seamless, omnichannel experience.What you\'ll do:Collaborate with a team of world-class team of Salesforce developers and administrators, as well as cross-functional teams to understand business requirements and translate them into scalable Salesforce Service Cloud solutionsDrive the end-to-end development and maintenance of Salesforce Service Cloud, including configuration, enhancement, and integrations with internal services and APIsFollow CI/CD best practices and tools to streamline the deployment processDesign and develop solutions that leverage omnichannel contact center tools like AWS Connect for enhanced customer engagement and supportImplement generative AI technologies and chatbot solutions to optimize customer interactionsUtilize your knowledge of the Salesforce ecosystem, including Data Cloud and Marketing Cloud, to enhance our implementationStay updated on the latest Salesforce releases, features, and industry trends related to contact center technologies, and recommend innovative solutions to enhance customer service capabilitiesWhat you\'ll need:Bachelor\'s degree in Computer Science, Engineering, or related field5-8+ years of experience in Salesforce platform development and administration, with a focus on Service Cloud implementationsSalesforce Certified Platform Developer, Salesforce Certified Administrator, or Salesforce Certified Architect preferredStrong proficiency in Salesforce configuration and customization, including development languages such as Apex and JavaScript, Visualforce, Lightning Components, and other UI frameworks (e.g., Angular, React)Experience with integrations to internal services and APIs from SalesforceAdvanced troubleshooting capabilities using internal and external tools (e.g, Postman, logging, VStudio)Strong understanding of CI/CD principles and experience with related tools (e.g., GitHub Actions, Copado)Experience with agile project management processes and tooling (Atlassian, etc.)Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levelsMust have legal right to work in the U.S.At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $114,000 to $166,050 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply.Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice. R-2024-06-105
