At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!Job Description:The IT Coordinator (User Support – Systems) will be responsible for providing IT systems and business level support to Nespresso USA. This includes troubleshooting applications, and software for all clients and business units. This role will also be responsible for assisting in the design, delivery, and improvement of software applications, training programs, and related documentation. This is a hybrid-based opportunity that will work Monday to Friday.Responsibilities:User and Business Support Provides first level technical support. Fulfills IT ticket requests including appropriate documentation in the ticketing system. Reviews support services, use of technology, and problem areas. Work cross-functionally and communicates application problems and issues to stakeholder effectively. Assists with UAT process every quarter based on release schedule.Systems Administration Supports administration of ERP solution. Supports routine activities in ERP system. Collaborates across different functions, and teams both internally and externally. Assists IT team with project task execution as needed. Supports administration of ERP security and permissions for ERP users. Supports user access and access rights changes in accordance with the system security rules. Assists with routine periodic activities in ERP system as directed by market.Relationship Coordination Maintains strong working relationship with the IT technical teams. Keeps teams update on changes to system and business process. Takes meeting minutes and action items during meetings and performs basic follow-up. Provides support and coordination on ad hoc basis.Requirements: Bachelor’s degree in Computer Science, IT, Business Administration or in a related field required. 2+ years of current or prior IS/IT Systems Coordinator experience required. Demonstrated fluency in MS Office (Word/Excel/Outlook/PowerPoint) required. Effective at understanding problematic or complex situations (analytical thinking) required. Must have excellent communication (oral and written), organizational, presentation and stakeholder management skills (including the ability to develop and maintain strong, cross-functional stakeholder relationships). Must be detail-oriented and demonstrate the ability to incorporate critical thinking id day-to-day tasks is required. Must be able to present ideas in a business-friendly and user-friendly manner. Must have excellent customer service skills and be team oriented. Ability to develop and interpret documentation for training and end user procedures is preferred. Willing and able to travel up to 5% based on the needs of the team and the business.The approximate pay range for this position is $60,000 to $70,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at: About Us | Nestlé Careers (nestlejobs.com)Requisition ID:293874Nestlé Nespresso USA is an equal opportunity employer and is looking for diversity in qualified candidates for employment. If you require an accommodation in order to view or apply to open position, please dial 711 and provide this number to the operator: 1-800-321-6467.Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy
