OverviewProvide hardware and peripheral support for end usersthroughout the firm.Responsibilities
Set up workstations for new hires, ensuring all required technology is ready.
Manage daily hardware tickets, particularly low-level requests for peripherals and equipment support.
Set up and maintain conference room temporary workstations and technology, including video and audio equipment.
Track and manage inventory, determining supply needs and coordinating orders as required.
Install Humanscale docking stations for workstations.
Ensure clean and organized cable management for all workstations and shared spaces.
Perform laptop imaging and reimaging as needed.
Collaborate with Facilities & Operations on room changes and other requests.
Assist with departmental moves, coordinating hardware and equipment setups.
Create repair tickets and coordinate with Lenovo technicians for onsite repairs.
Support seasonal projects, including those involving summer and fall associates.
Utilize the Helpdesk ticket management system, specifically Frontline ServiceNow.
Maintain accurate documentation by taking notes and creating tickets for all tasks.
Oversee long-term inventory projects, including tracking items in each office room.
Assist in coordinating and managing large inventory deliveries.
PHYSICAL DEMANDS / WORKING CONDITIONS / MENTAL QUALIFICATIONS
Intermittent physical activity including reaching, prolonged periods of sitting, bending, or lifting (up to 50lbs).
Mental qualifications include ability to perform all tasks assigned
Good organizational skills
Up-to-date with computer and network systems
Qualifications
High School Diploma required
Minimum of 2 years of IT experience.
Foundational knowledge of software and hardware.
Strong working knowledge of all PC-related hardware used within the firm.
Quick learner with the ability to adapt to new technology and processes efficiently.
Excellent communication and customer service skills, with a proactive and supportive approach to end-user assistance.
Provide white-glove IT support, ensuring exceptional, personalized service for all technology needs.
What We Offer
An opportunity to join an established team and be part of a successful and proven global organization!
A competitive compensation program!
Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match!
Employee discounts on Canon products & vendor discount programs for employees!
World-Class Training & Career Development Programs!
Job Locations US-NY-New YorkPosted Date 7 hours ago (12/26/2024 4:20 PM)Requisition ID 2024-19034 # of Openings 1 Category (Portal Searching) Information Technology Position Type (Portal Searching) Regular Full-Time Fixed Salary USD $81,955.00/Yr.Canon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon’s Pay Transparency Statement.Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at accommodationrequest@cusa.canon.com.
