Manager - IT End User ServicesJob Info111971Posting Expiration Date: Apr 13, 2024Schedule Type: Full-TimeMinimum Salary: $105000Maximum Salary: $140000Organization: IT Engineering & OperationsDepartment: IT Infrastructure & OperationsSection: IT ENG End User ServicesLocation: NY-New York-4 Irving Pl HeadquartersSimilar JobsAssociate Engineer (https://careers.coned.com/jobs/14089735-associate-engineer-a)Sr System Analyst, IT Information Security - FirewallsSystem Analyst - IT BSD GIS Team (https://careers.coned.com/jobs/14039328-system-analyst)Technical Associate - IT BSD Electric Control CentersTech Lead - Outage Management Systems (OMS) (https://careers.coned.com/jobs/14004930-systems-specialist)Job DescriptionMission Statement
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.
Core Responsibilities
Manage the IT End User Device Management Team
Maintain the End User Services portion of the XM10 budget
Ensure proper disposal procedures are followed
Determine device obsolescence purchases and procure devices as part of technology refresh
Sustain inventory for all regions of End User Services
Asses new technologies in conjunction with Enterprise Architecture
Provide up-to-date and accurate inventory information utilizing ServiceNow's CMDB
Guarantee compliance with vendor related service level agreements
Perform organizational change management in relation to changes to end user technology
Required Education/Experience
High School Diploma/GED and 7 years' relevant experience IT, Tech Support, Asset Management, Finance or
Associate's Degree and 5 years' relevant experience IT, Tech Support, Asset Management, Finance or
Bachelor's Degree and 3 years' relevant experience IT, Tech Support, Asset Management, Finance
Preferred Education/Experience
Bachelor's Degree and 3 years' relevant experience IT, Tech Support, Asset Management, Finance
Relevant Work Experience
3-5 years Technology Support Required or
3-5 years Asset Management and Budget Tracking/Forecasting Required and
3-5 years Supervising management and contacted personnel Required
Skills & Ability
Demonstrated customer service skills and
Promotes information sharing and
Project Demonstrated project management skills and
Effective leadership skills and
Well organized, detail oriented and flexible to handle multiple assignments and
Ability to inspire and develop staff and
Ability to drive multiple projects to successful completion
Licenses & Certifications
Driver's License Required
Physical Demands
Ability to push, pull, and lift up to 25 pounds
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
Other Physical Demands
Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
Technical Difficulty Statement
For technical issues, please contact us at [email protected]
Equal Opportunity Employer
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.
