Chief Administrative Officer, Risk & ComplianceThis job reports to the Chief Risk & Compliance Officer (CRCO) and serves as the primary liaison between the CRCO and TIAA organizations in managing the day-to-day aspects of the business. With a heavy emphasis on driving continuous improvement and expense management, this job partners with the Risk and Compliance leadership team to devise strategies and plans to enable business priorities, drive operational efficiency, and define metrics and reports on the performance of the various departments. With ownership for medium-term (2-4 years) strategy execution and the operational direction of the business, this job leads activities in the areas of financial and headcount management, strategic planning, business management, program management, continuous improvement, internal communications and reporting, resource planning, and culture & engagement to drive business results.Key Responsibilities and Duties
Owns analysis of expense levers to drive productivity, continuous improvement and efficiency, with significant focus on expense management of the CRCO organization.
Communicates strategic direction and executes on the agenda of the CRCO leadership team.
Develops Board and C-Suite/Executive Committee presentations and reports on behalf of the CRCO, including quarterly/annual business reviews, strategic plans, board materials, etc.
Collaborates with the Risk & Compliance leadership team to develop, manage and advocate for the overall Risk & Compliance budget, hiring plan and real estate strategy.
Serves as a trusted partner and advisor to the CRCO; assists with day-to-day business operations, and proactively identifies and resolves issues impacting the successful execution of the CRCO’s responsibilities and commitments.
Additional Responsibilities
Partners with Finance/HR to execute on financial and strategic planning, including risk & opportunity analysis, in-year planning, and re-forecast activities.
Partners with HR to manage key talent initiatives including employee training and development, diversity, equity, and inclusion, recruiting, and culture & engagement.
Develops and executes a corporate real estate strategy in line with the goals of Risk & Compliance and TIAA.
Manages vendor Statement of Work (SOWs) and invoice/payment approval processes.
Supports Risk & Compliance business cadence activities.
Serves as the Risk & Compliance Representative on key Steering Committees and Corporate Councils as necessary.
Educational Requirements
University (Degree) Preferred
Work Experience
10+ Years Required
Physical Requirements
Physical Requirements: Sedentary Work
Career Level12PLPOSITION SUMMARY:The Chief Administrative Officer (CAO) reports to the Chief Risk & Compliance Officer (CRCO). The incumbent will be responsible for serving as the primary liaison between the CRCO and TIAA organizations and managing the day-to-day aspects of the business. The incumbent will partner with the Risk and Compliance Leadership Teams on the development of the strategic plan and Operating Reviews for Risk & Compliance with heavy emphasis in driving continuous improvement and expense management.KEY RESPONSIBILITIES:Primary responsibilities include 1) analysis of expense levers to drive productivity, continuous improvement and efficiency, with approximately 50+% of capacity focused on 1) expense management of the CRCO organization; 2) communicating strategic direction and executing on the agenda for the CRCO Leadership Team; 3) facilitating CRCO communications and 4) in addition to expense management, collaborate with Law & Policy and Risk & Compliance leadership teams to manage the overall Risk & Compliance budget, hiring plan and real estate strategy.Other Responsibilities:Work closely with the CRCO and assist with day-to-day business operationsAct as CRCO’s trusted partner and with the highest levels of personal integrity, and organizational and political agilityPartner with Finance to establish the annual budget as a component of the strategic planning processManage the budget on a day-to-day basis (including Risk & Opportunity Analysis, in-year planning, and re-forecast activities)Oversee and manage the overall hiring plan of both FTEs and CWs in collaboration with HR and FinanceDevelop and execute a corporate real estate strategy in line with the goals of Risk & Compliance and TIAAManage the process by which new Statements of Work (SOWs) are formally approved and vendor invoices are approved and paidDevelop and deliver the Quarterly Business Reviews and Strategic PlansSupport Risk & Compliance business cadence activitiesFacilitate the preparation of presentations and reports on behalf of the CRCO (quarterly/annual, EC, CEO, Boards, etc.)Proactively identify and work to resolve issues that could impact the successful execution of the CRCO’s responsibilities and commitmentsPartner with HR to manage key talent initiatives such as training, culture efforts including partnership on culture action teams, employee development, diversity, equity, and inclusion, and recruitingPartner on creating and/or revising Talent Review materialsServe as the Risk & Compliance Representative on key Steering Committees and Corporate Councils as necessary.Minimum Qualifications:Minimum of 10+ years strategic planning and/or business operations experience.Preferred Qualifications:Routinely interacts with company executives and leaders across R&C and the enterprise for the purpose of influencing and coordinating program level actions and strategic directionAbility to work well under pressure, meet agreed upon deadlines and manage multiple tasks concurrentlyAbility to manage and develop a large matrix organization working closely with other senior management to build an effective and efficient organizationCritical thinker and self-starter who is willing to work proactively to identify key business opportunities and work across teams to drive resultsOrganized, high-energy individual capable of working in a fast-paced and fluid environment; understanding of when to operate with urgency and/or escalate mattersStrong relationship management, team building, presentation and communications skills that establish trust, credibility and respectStrong interpersonal skills and the ability to interact with people at all levelsAbility to adapt to and initiate changeA highly collaborative business partner who can effectively manage and influence relationships that are widely dispersed both functionally and geographicallyRelated SkillsAdaptability, Business Acumen, Collaboration, Communication, Consultative Communication, Detail-Oriented, Executive Presence, Financial Acumen, Messaging Effectiveness, Prioritizes Effectively, Problem Solving, Project Management, Relationship Management, Strategic ThinkingAnticipated Posting End Date:2025-02-03Base Pay Range: $205,000/yr. - $315,000/yr.Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).Company OverviewEvery worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.Benefits and Total RewardsThe organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .Equal OpportunityWe are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .Accessibility SupportTIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:Phone: (800) 842-2755Email: accessibility.support@tiaa.orgPrivacy NoticesFor Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .For Applicants of TIAA Global Capabilities, click here (https://www.tiaa.org/public/support/privacy/tiaa-global-capabilities-privacy-notice) .For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.Privacy Notices
For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .
For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .
For Applicants of TIAA Global Capabilities, click here (https://www.tiaa.org/public/support/privacy/tiaa-global-capabilities-privacy-notice) .
For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .
Nondiscrimination & Equal Opportunity EmploymentTIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.EEO is the Law (https://assets.phenompeople.com/CareerConnectResources/TIAAGLOBAL/documents/22-088EEOCKnowYourRights-1688394514088.pdf)Pay TransparencyPhiladelphia Ban the Box (https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf)
