Job DescriptionThe External Market Investigator is responsible for overseeing investigations in Nordstrom key markets. This role will be responsible for monitoring and measuring high risk locations performance in these categories: Shrink, Loss Prevention, Physical Security, Safety and Personnel Training and Development. This role will provide on-going in-store training and development of Store Managers and Asset Protection Teams and partner with the Regional Investigators to peruse high impact cases that negatively affect shrink and Nordstrom’s ability to deliver on their commitments of Fashion Authority, Service and Experience and Brand to our customers. The role of a Market Investigator can provide you with the experience of building knowledge of criminal prosecution practices and expectations, as well as investigations skills in external and internal investigations (identification, investigation and resolution), skills using mobile, stationary and physical surveillance, and intelligence-led tactics to aid in shrink reduction, including Nordstrom video surveillance system.A day in the life…
Ensure the protection of Nordstrom team members, physical assets and buildings and increase profitability by resolving theft and reducing shrink in key market area
Support a theft and shortage prevention and resolution culture to ensure product is in stock and available for our customers
Conduct and support investigations into individuals associated with ORC groups and activities. This includes high-level field & fence investigations, case development and resolution.
Lead and close complex market or regional theft cases including ORC, fraud, brand and reputational issues
Develop and investigate major organized external and internal cases which may result in a significant loss to Nordstrom
Use methods of prevention, detection, investigation, resolution, and recovery
Conduct static and mobile surveillance.
Lead cases that require specialized investigative tactics and all internal investigations that involve store management and AP cases
Responsible for working with Store Management and field Asset Protection to identify ORC and external theft opportunities, recommend resolutions, and create action plans to eliminate those opportunities within a market using reporting tools. e.g., Store Incident Reports, ORC & Safety reporting, BOLOs from market ORC associations
Build partnerships with industry organizations and benchmark the competition for trends and initiatives that are impacting the industry
Support and consult business partners on external investigations and store-level internal investigations, as needed
Provide hands on training of investigative tactics and coach and train field and store leaders on investigative interview tactics
Develop positive relationship with law enforcement agencies at local, state, and federal levels, as well as other retail loss prevention ORC organizations to identify, investigate and prosecute offenders
Partner with law enforcement, HQ, field and store Asset Protection teams to aggregate applicable investigations charges
Ensure all prosecution/referral of local theft and fraud investigations are completed to the highest possible level and when necessary, represent Nordstrom in court and legal proceedings
Identify all aspects of emerging theft opportunities, trends and cases within your market using reporting, trend analysis, and internal and external partners to initiate and investigate theft activity
FUNCTIONAL COMPETENCIES:
Self-Motivated, Strong Bias for Action, ability to multitask and organize time and resources for effective workload management.
Work independently with minimal supervision prioritizing workload off of company tenants and impact to business.
Ability to handle complex investigations involving sensitive and confidential information with discretion and trust.
Represent Nordstrom at ORC conferences and meetings and testify in court.
Clear and effective written and verbal communication and strong interpersonal skills
You’ve got this if…
Bachelor’s degree in related field preferred or demonstrated experience required
3+ years Loss Prevention Experience or Equivalent, Law Enforcement or Military Experience
Meet any state or local licensure and/or other legal requirements related to the position
Experience and knowledge with internal and external theft investigations tactics and apprehending subjects
Strong interpersonal skills
Well versed in use of Social Media platforms, internet-based retailers/marketplaces
Proven execution skills and ability to drive change
Operate in an ambiguous and rapidly changing work environment
Quickly adapt to changing priorities and tasks
Work in high intensity situations with composure and ease
Solution-based mindset with desire to uncover business gaps and solve problems
We’ve got you covered…Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important pointsThe job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com . © 2022 Nordstrom, Inc Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Pay Range DetailsThe pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.New York: $66,000 - $131,000 AnnuallyAbout UsWe’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity. CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence. CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation. HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.Come on! Join us!
