Job Description: National Records Supervisor and Field Manager, Legal Office OperationsPOSITION PROFILEThe National Records Supervisor and Field Manager, Legal Office Operations is responsible for overseeing and managing service operations and records information management across multiple legal office locations nationwide. This role combines leadership in operational performance with expert management of legal records and information systems. The position ensures the efficient execution of legal office operations, adherence to records management policies, and achievement of organizational goals on a national scale.JOB DUTIES AND RESPONSIBILITIES
National Records and Information Management :
Oversee and manage service operations across all assigned legal office locations, ensuring compliance with operational strategies and high standards of service excellence.
Directly manage and develop staff across multiple locations, including recruitment, training, performance evaluation, and goal-setting.
Monitor service delivery standards, conduct site inspections, and implement initiatives to maintain exceptional performance and client satisfaction.
Supervise the implementation and maintenance of records information management (RIM) programs within legal offices, including active and inactive records systems, imaging, digitizing, and microfilming activities.
Ensure compliance with legal records management regulations, policies, and legal requirements. Oversee records retention, security, and disaster preparedness operations nationally.
Manage technology solutions such as automated RIM systems, electronic discovery (eDiscovery), and data management tools to support efficient records management and a paperless environment.
Client Engagement :
Develop and maintain key relationships with internal and external stakeholders, including legal professionals and clients, nationwide. Address client concerns, manage escalations, and ensure high levels of client satisfaction.
Collaborate with legal office leadership to implement and oversee records retention policies and schedules. Manage the integration and transfer of records during legal firm reorganizations, mergers, or acquisitions.
Project and Financial Oversight :
Lead and supervise national projects related to legal office operations and RIM initiatives. Ensure successful project execution by coordinating resources, managing timelines, and meeting project objectives.
Monitor financial performance related to records management, including billing, profitability, and account receivables. Assist in achieving financial goals and preparing comprehensive reports for management and stakeholders.
Compliance and Reporting :
Conduct regular audits for compliance with both operational and RIM standards within legal office environments. Prepare and present reports on key performance indicators and project status.
Ensure adherence to safety, security, and regulatory standards specific to legal records management.
Change Management and Continuous Improvement :
Support and lead teams through change management processes. Facilitate discussions to generate innovative solutions and remove obstacles to process improvements across all legal office locations.
Continuously evaluate and enhance national operational and RIM processes to improve efficiency and effectiveness in the legal office setting.
QUALIFICATIONS
Education and Experience :
Bachelor’s degree preferred. 3-5 years of experience in multi-site operations management and/or records management within a legal environment. Relevant certifications (e.g., Certified Records Manager (ICRM), Project Management Professional (PMP), Certified Information Privacy Professional (CIPP)) preferred.
Successful completion of internal training programs as required.
Skills and Abilities :
Strong leadership and team management skills with proven success in managing staff across multiple legal office locations.
Excellent customer service, communication, and presentation skills tailored to a legal environment.
Proficiency in Microsoft Office, project management software, and automated records management systems.
WORKING CONDITIONS
Environment :
Primarily office-based within legal office settings, with occasional travel to various locations nationwide. May include working in different environments, including storage facilities or warehouses.
Physical Demands :
Walking, standing, and lifting up to 50 lbs. Moderate dexterity required for using office equipment and tools.
Travel will be required as needed
This job description outlines the general responsibilities and requirements for the National Records Supervisor and Field Manager, Legal Office Operations. It is not intended to be an exhaustive list of all duties, skills, efforts, or working conditions associated with the role.Come Create at Ricoh:If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.Invest in Yourself:At Ricoh, you can:
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
EEO/Affirmative Action Employer M/F/Disability/Veteran
