This role provides on-site and phone support to the US Field Service Organization to resolve complex technical problems and product issues within a given modality that are beyond the capabilities of the local Field Service Engineer. This position provides support related to new product introduction, first-of-kind installations, transfer of knowledge, and acts as the primary interface to our product manufacturing group, assigned service escalations, business productivity initiatives, and remote support.Your role:
Assures FSEs use appropriate troubleshooting and repair methodology.
Coaches & mentors FSEs to ensure excellent customer experience during repairs.
Provides leadership, training, and technical assistance to the field organization as a modality expert.
Manages all escalations within their districts.
Assures speed of resolution for technical escalations to include FSE support, troubleshooting & repair processes are followed by all.
Owns assigned technical issues using Philips resources (ServiceMax / CCSC / BU) as required.
Supports new products and installations both on site and remotely.
You're the right fit if:
You reside in/near the Michigan or Ohio areas.
5 years of experience servicing GE Nuclear Medicine/PET-CT/ SPECT Systems equipment required; 10 years preferred.
2 years/Associate's Degree Required; 4-year technical degree preferred.
Demonstrated skills and experience with IT networking technology.
Experience with electronic circuit boards, processors and computer hardware including applications and programming. PC competency. Demonstrate electronics and mechanical ability.
May be required to be available 24 x 7 via phone and are comfortable traveling to customer sites as needed.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position (https://www.careers.philips.com/na/en/office/remote-sedentary-work-physical,-cognitive-and-environmental-pce-job-requirements) .
About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business (https://www.philips.com/a-w/about.html) .
Discover our rich and exciting history. (https://www.philips.com/a-w/about/our-history.html)
Learn more about our purpose. (https://www.philips.com/a-w/about/environmental-social-governance/our-purpose)
Read more about our employee benefits (https://www.careers.philips.com/na/en/best-employee-benefits) .
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here (https://www.careers.philips.com/global/en/diversity-and-inclusion) .Philips Transparency DetailsThe hourly pay range for this position is $42.07 to $72.12, plus overtime eligible. This role may include field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here (https://www.careers.philips.com/na/en/best-employee-benefits) .At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.Additional InformationUS work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.For this position, you must reside near a major US airport.It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran
