DescriptionOperations Lead, Energy EfficiencyEastern Region, New York preferredReady to make a difference?We are seeking an Operations Lead for our Energy Efficiency division to manage program implementation work in New York state. The Operations Lead will work with a cross-functional team of program management, outreach, technical and marketing personnel as well as actively lead project delivery, strategy, and market development efforts.The Operations Lead will work with the New York Operations Manager, client portfolio leads, and the broader New York team to develop and deliver a holistic strategy and focus on the coordination of the delivery between multiple large portfolios, leverage regional staff based on fluctuating workloads, and develop best practices for programmatic functions such as project reviews, performance tracking, client deliverables, and project startup activities. The Operations Lead will support the Con Edison and Avangrid (upstate NY) clients.Why you will love working here:
Quality of life: Flexible workplace arrangements, work-life balance
Investment of the community: Donation matching, volunteer opportunities
Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
And many, many more (Ask your recruiter for more details!)
What you will be doing:Direct the quality and performance of the team responsible for the following tasks:
Coordination of regular program-level deliverables (weekly reports, forecasting, etc.), working with project managers to add qualitative information and portfolio lead for final quality review
Compile/verify forecasts reports, and explain forecasted variances
Track contractual Key Performance Indicators (KPIs) and coordinate with portfolio manager on any necessary corrective action plans
Monitor drawdown funding levels for appropriate programs and coordinate with internal and client finance teams to ensure suitable program funding
Support internal and external team meetings by prepping and pulling quantitative data, coordinating with project managers on qualitative inputs, coordinating with portfolio lead on agenda, hosting meeting, and documenting action items
Initiate program-level incentive invoices, review data points with the program manager, and submit for client approval. Coordinate with the rebate processing team to ensure all incentives are processed
Present performance metrics to internal and external stakeholders.
Generate accurate and polished deliverables for all regulatory filings, reports, and presentations. Coordinate with portfolio manager for final inputs and approvals.
Maintain and update shared files, resources and program documents to ensure all program staff has access to latest versions of materials.
Coordinate with program managers to develop and maintain portfolio-level performance forecasts and trend analysis.
Present innovative ideas for automating processes/tasks to program and portfolio leads
Maintain business workflow documents and keep process guides updated.
Coordinate with IT team for prioritization of requests and projects
Manage and mentor any direct reports on a day-to-day basis
Manage operations for the implementation of one client program, responsible for the following tasks:
Follow up with subcontractors for monthly progress and documentation
Perform quality checks on the documentation received to ensure it matches subcontractor invoices
Build and maintain relationships with the clients and keep an open line of communication with them
Work with finance and contracts team to ensure subcontractors are paid in a timely manner
What we need you to have (minimum qualifications):
BA/BS in Business, Energy, Finance or related disciplines (or applicants can substitute one year of related experience for one year of education)
3+ years of professional experience in program/project management or related experience
What we would like you to have (preferred qualifications):
Knowledge of the utility and energy efficiency, demand response, and distributed energy resource programs and markets
Certifications related to operational excellence (PMP, Six Sigma, etc.) and/or industry specific certificates (LEED, BPI, RESNET, etc.)
Data analysis and/or data visualization experience
Experience with Power BI (or similar data visualization tool)
Knowledge of VBA other programming language
Professional skills you will use:
Advanced MS Excel experience and skills
Outstanding analytical skills and attention to detail
Sound business ethics, including the protection of proprietary and confidential information
Ability to work with all levels of internal staff, as well as outside clients
Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude
Excellent verbal, interpersonal, and written communication skills
Timeliness and strong work ethic
#Indeed#LI-CC1Working at ICFICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.Read more about workplace discrimination rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOCKnowYourRightsscreenreader1020.pdf) , the Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf) , or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. (https://www.icf.com/legal/equal-employment-opportunity)Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:$69,862.00 - $118,765.00Nationwide Remote Office (US99)
