Senior Account Manager - Communications & OperationsJob DescriptionAbout UsVirgo Health works for pharmaceutical, biotech, and device companies to inform and educate healthcareprofessionals about the latest developments in clinical research and therapeutic approaches. We leverage ourmeetings, digital, and interactive expertise to understand what's easy and relevant for healthcare professionals toengage with. We tailor our content and design it to offer choice and active participation. Real, relevant, and human.Job OverviewThe senior account manager - communications & operations (SAM) will oversee the communications needs acrossmultiple brands and client services teams, using their established communications and logistics skills to drive theday-to-day account handling and project and financial management, while providing direction, support, andcoaching to the more junior members of the communications team.The SAM will be expected to expand their industry awareness, communication skills, and project management skillsto identify a global vision for a project or brand based on the client's objectives in an effort to communicateeffectively. The SAM should help identify new opportunities while proactively contributing to client handling andplaying an increasing role in strategic input.Core ResponsibilitiesAccount Management Day-to-day management of the client and the client's projects Ensure consistency of speaker and field communications across brands and projects Ensure consistency of speaker contracting communications across brands and projects Prepare communications packets based on project type and execution of initiatives Prepare ancillary items for live events and support the QC of data for each item Including show file, run of show, name badges, tent cards, breakout room lists, event guidebook,event registration site, etc Assist in project status calls and notetaking Assist in preparation of agendas and timelines Prepare project/event trackers with HCP names, demographics, and project-specific data fields. Use trackerfor creation of recipient lists, import them into a letter/communication template, and QC each newdocument to ensure it matches the original data Track responses in Excel and maintain daily updates to be shared with the team each morning Prepare internal communications timeline for routing of communications to editorial and creative teamsbefore scheduled deployment date Manage client initiatives calendar for all outgoing communications to ensure no overlap Research and booking of venues for client dinners and 1:1 faculty meetings as well as tracking of invitees Support ad hoc requests such as data analytics of evaluation responses, creation of process outlines andflow of programs documents for P2P field initiatives, and preparation and QCing of faculty area maps basedon data set Manage and motivate the junior team to ensure agreed-on objectives are achieved to the highest possiblestandards Provide junior team with clear and accurate project briefs and delegate workload accordingly Provide constructive and timely feedback to team Highlight any training and development needs of the junior team to line managers Regularly update client on progress and any changes to ongoing account activity Ensure timely response by team to client inquiries Ensure all written communication for team adheres to the Virgo House Style format and quality standards Accurately input hours worked into timesheets on SAPClient Activity Develop and maintain strong relationships with clients through regular contact Demonstrate a sound understanding of the client's business, industry, competitors, and objectives Provide strategic counsel to clients, based on knowledge of their business and the market Develop the ability to effectively manage the client's expectations Challenge and negotiate with client where appropriate Identify opportunities for organic growth with existing clientsFinancial Management Assist senior account team to ensure client deadlines and budgets are realistic and achievable Assist with budgetary control, developing estimates, and accurate invoicing Track costs to avoid overspendingIndustry Awareness Continue to develop an understanding of the evolving US healthcare system, applying growing knowledge tothe implementation and development of client and new business programs Build an in-depth knowledge of the pharmaceutical industry and Virgo environment Keep updated on new developments within the med ed industry, Virgo's offerings, and other agency activity Keep updated on the FDA and other regulatory bodies, including GPP, that have an impact on client businessExperience/Skills Required Proficient in MS Word, Excel, and PowerPoint Accurate data management across multiple Excel files Excellent people management skills Excellent verbal and written business communication skills Excellent project and time management skills Ability to multitask and work under pressure Proactive self-starter Financial management skills Good negotiating and influencing skills Excellent editing and quality control skills Follows directionsLevel of Experience 5-7+ years of experience at a health care communications and/or logistics companyQualification Bachelor of Arts or Bachelor of Science preferredVirgo Characteristics Team player Passionate commitment Professionalism and client focus Creative Embraces change Integrity Approachable Detail focused Confident Organized Self-awareKey Performance Indicators Annual performance objectives and performance appraisal Anecdotal client and supplier feedback Client retentionSalary Range: $90,000-120,000Actual compensation offered within the range will depend upon, among other factors: a candidate's skills, qualifications, and experience; actual ranges for current or former employees in the role; and market considerations.Virgo is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.We makeour careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.IPG DXTRA is proud to be an Equal Opportunity/Affirmative Action employer. IPG DXTRA recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.Minimum Salary: 90000.00
Maximum Salary: 120000.00
Salary Unit: Yearly
