Senior IT Technical Support Analyst // NEW YORK LOCAL // HYBRID

Senior IT Technical Support Analyst // NEW YORK LOCAL // HYBRID

03 Oct 2024
New York, New york city, 10001 New york city USA

Senior IT Technical Support Analyst // NEW YORK LOCAL // HYBRID

Vacancy expired!

IT Technical Support Analyst

As a Senior IT Support Technician, you will join a team of engineers and provide Level I and II support. Most of the work is over the phone or email. One day a week, you will have to travel to sites (within the 5 NY boroughs) to provide on-site support - otherwise you will work remotely via email/phone.

Required Education & Experience
  • NYS Driver's license.
  • Bachelor's Degree required (preferably in a technical specialization).
  • 5+ years of experience related to the responsibilities stated below
  • Ability to visit various locations primarily in New York City using company vehicle
  • Must be able to lift 50lbs or more

Preferred Qualifications & Skills
  • Experience with MS Office Suite, Windows 10 to latest, Citrix XenApp, Windows Active Directory (AD), TCP-IP, Network & Server Management. Juniper or SonicWALL Firewalls, MDN support, Printer/Copier support, VOIP Phone System, Remote and in-person support, ticketing system, Wifi, Exchange/ Office 365 a plus.

Essential Duties & Responsibilities
  • Provide technical support to users throughout the agency as it relates to specific hardware/applications issues. This may include off standard hours support.
  • Configure phones and support them via mobile device management system
  • Troubleshoot Juniper/SonicWALL VPN issues and network connectivity issues
  • Responsible for Active Directory maintenance (add users, change passwords etc.)
  • Maintain fleet of network copier/scanners/printers.
  • Ability to respond in a timely fashion to phone calls and Experience supporting standard desktop applications (MS Office, MS Windows), internet browsers, anti-virus software and spam software
  • Strong troubleshooting skills with strong emphasis on remote support and diagnostics
  • Desktop/laptop hardware and peripheral installations and configurations including network printers
  • Ability to take initiative and be proactive in resolving issues using standardized practices.

Related jobs

  • Who You Are 

  • Description

  • Senior Analyst, Data Science

  • Join the Markets Data Lake Product Engineering team as a Technical Product Owner and you will be an integral part of the build out of a high-profile, modern data platform and analytics suite that serves a wide variety of internal users and business use-cases.

  • Why supply chain at Stryker?

  • Job duties: Integrate applications by designing database architecture and server scripting. Develop and implement connectivity with network systems, search engines, and information servers. Design and develop high-volume, low-latency applications for mission-critical systems to deliver high-availability and performance. Complete application development by coordinating requirements, schedules, and activities. Troubleshoot development and production problems across multiple environments and operating platforms. Ownership and development of software components and modules in line with the product needs.Job requirements: Position requires a Bachelor’s degree, or foreign equivalent, in Computer Science, Engineering, or related, and two (2) years of software development experience. Must have one (1) year of experience in each of the following: Linux or Unix; C, C, C#, Java, JavaScript, Python, or another high-level programming language; and SQL or NoSQL.

  • Job duties: Integrate applications by designing database architecture and server scripting. Develop and implement connectivity with network systems, search engines, and information servers. Design and develop high-volume, low-latency applications for mission-critical systems to deliver high-availability and performance. Complete application development by coordinating requirements, schedules, and activities. Troubleshoot development and production problems across multiple environments and operating platforms. Ownership and development of software components and modules in line with the product needs.Job requirements: Position requires a Bachelor’s degree, or foreign equivalent, in Computer Science, Engineering, or related, and two (2) years of software development experience. Must have one (1) year of experience in each of the following: Linux or Unix; C, C, C#, Java, JavaScript, Python, or another high-level programming language; and SQL or NoSQL.

Job Details

Jocancy Online Job Portal by jobSearchi.