DescriptionYou Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Enterprise Digital & Data Solutions (EDDS) organization powers the world's best customer experiences through innovative data, digital and marketing products and solutions. As a team we are focused on driving engagement, satisfaction, and revenue through a combination of best-in-class user experiences and compelling features. We have a global remit and, with our partners across the company, we bring the best of American Express’ payment and related services to life through digital experiences.The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization that sits within Enterprise Digital & Data Solutions (EDDS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions.We are looking for a high performing Manager/Senior Manager, Digital Portfolio Management who has a strong presence and effective communication skills and can juggle multiple workstreams in a cross-functional team. As you will be working on the Martech & Communication Portfolio with a focus on Intake and Prioritization of initiatives across the Marketing, Global Email Marketing, and Enterprise Outbound Ecosystem and capabilities requests from across the enterprise. You will be expected to apply lean portfolio and systems thinking to strategy, investment funding, capacity, reporting and agile operations.The ideal candidate will work to help manage stakeholder relationships by increasing transparency and predictability in capacity and delivery. They will help the team to define and implement strategic outcomes with BU partners and partner effectively across the Marketing Portfolio Team with product, operational, and Engineering Teams to facilitate PI Planning, manage Intake and Prioritization, and track the progress of individual initiatives and the larger Martech & Communication Portfolio - all while maintaining a positive attitude and sense of humour in the face of challenges.Key Responsibilities:
Partner with the Portfolio and Product leads in EDDS and Enterprise Platforms to manage Intake and Prioritization, Planning, and Delivery across the complex Marketing Ecosystem.
Collaborate and partner across ECMX, Technology, and Marketing to ensure ongoing operational and organizational support of key initiatives.
Help to develop and deliver stakeholder communications/communication plans regarding ongoing priorities, statuses, and key decisions requiring alignment to both Internal and External partners.
Drive an improvement in enterprise outcomes and key results by facilitating proper prioritization and accelerating delivery across the Martech & Communication Portfolio.
Demonstrate a willingness to continually learn, challenge the status quo, and implement new or enhanced Product, Execution, and Portfolio Management processes within a dynamic and highly matrixed environment.
The Manager/Senior Manager will:
Help oversee our prioritization process for project intake & delivery to align our efforts with broader blue box initiatives in support of own long-term roadmap. Build & manage relationships with key partners in Marketing, Technology, Product and the LPMs to perform Intake, Prioritization, and Impact Assessment while setting expectations & driving results.
Document current processes to help define the future-state and develop roadmaps by partnering with stakeholders across product platforms and executional teams within the American Express organization.
Proactively drive recurring communications and executive materials on status of ongoing priorities, status, and key messages and decision requiring alignment.
Monitor & track progress of ongoing initiatives within the Portfolio, maintain a ranked initiative backlog, and document best practices to help streamline future efforts in prioritization and communication with internal and external partners.
Synthesize complex ideas and business matters into compelling yet educational presentations for various audiences ranging from tech/product owners to leadership team and decision makers.
Qualifications:
Minimum of 5 years experience working in project, portfolio, product or program management, or operational experience
Experience with enterprise collaboration tools (JIRA, Confluence, Airtable)
Demonstrated ability to bring organization to multi-layered and complex processes
Demonstrated ability to self-start, carve opportunities out of ambiguity and operate with a high degree of independence.
Experience working with Agile product development methodologies, program and project management
Excellent collaboration and relationship management skills, with experience influencing and coordinating across internal or external partners to deliver business goals
An engaging, resilient, and optimistic spirit.
Knowledge and experience of the marketing processes, common platforms and tools
Experience in developing & analyzing reports for investment planning is a plus.
QualificationsSalary Range: $90,000.00 to $165,000.00 annually bonus benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Job: Data Mgmt and AnalyticsPrimary Location: US-New York-New YorkOther Locations: US-Arizona-PhoenixSchedule Full-timeReq ID: 24013846
