DescriptionYou Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The TeamThe Enterprise Digital & Data Solutions (EDDS) organization powers the world's best customer experiences through innovative data, digital and marketing products and solutions. As a team we are focused on driving engagement, satisfaction, and revenue through a combination of best-in-class user experiences and compelling features. We have a global remit and, with our partners across the company, we bring the best of American Express’ payment and related services to life through digital experiences.The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization that sits within Enterprise Digital & Data Solutions (EDDS) . It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions.This role is an exciting opportunity to join the Comms & MarTech Portfolio Solutions (CMPS) team within ECMX. Our mission is to deliver centralized, scalable, and strategic MarTech portfolio solution designs for high priority, high complexity initiatives while representing ECMX teams and partnering with product, execution, technologies, strategic planning and global marketing teams across all lines of business. We strive to enable an integrated, highly automated and intelligent marketing ecosystem that accelerates business outcomes through seamless, moment-based, customer-centric experiences powered by timely, personalized, and engaging content.We are looking for a dynamic Control Management Program Manager to join the team as we advance a multi-year strategy to transform our MarTech Stack. As a core contributor to the MarTech Program Office , you will support the successful co-creation and implementation of this strategy which will define the new Marketing Ecosystem. In this capacity, you will support the design and enablement of a dedicated ECMX Control Management Program that establishes a foundational governance structure that ensures ECMX operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.The successful candidate must have a keen focus on control management, familiarity with advanced process design techniques, and is a skillful communicator that can influence key partners into action, while maintaining a positive attitude in the face of challenges.Responsibilities:
Support the design and enablement of a best-in-class ECMX Control Management Program in partnership with EDDS Control Management, Marketing and Technology.
Proactively support ECMX Control Management Program activities that will elevate transparency, achieve collective understanding and reduce operational risk.
Centralize and oversee tracking of issues for ECMX to ensure operational risks are managed within agreed thresholds and leverage these metrics to help detect concerning rises in emerging problems, e.g., upticks in reload complaints, then escalate and flag concerns accordingly.
Support development of ECMX-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs.
Analyze and synthesize ECMX control-related trends that require improvement by defining key drivers of gaps across lines of businesses and summarize actionable recommendations for a path forward.
Define clear and actionable outcomes that can be linked to shareholder impact and enable prioritization across stakeholders.
Act as the central point of contact for ECMX Control Management Program activities including but not limited to tracking the identification of operational risk events, corrective action plans, etc. and supporting their path to resolution.
Collaborate on highly visible ECMX strategic initiatives, working cross-functionally to structure problems, analyze opportunities, and develop actionable recommendations.
Champion evangelizing our MarTech vision, program and outcomes across our colleague communities and partners.
Qualifications:
Excellent program management, communication and interpersonal skills.
Experience in process design and governance with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.
Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
Experience in at least one of the following:
Investigating and conducting root cause analysis to address repeated operational risk issue types
Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability.
Project managing end to end issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices.
An engaging, resilient, and optimistic spirit.
Knowledge and experience of the marketing processes, common platforms and tools is a plus.
Familiarity with financial services, product development, agile methodologies a plus.
Bachelor’s degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are a plus.
QualificationsSalary Range: $90,000.00 to $165,000.00 annually bonus benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Job: MarketingPrimary Location: US-New York-New YorkSchedule Full-timeReq ID: 24019036
