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Company DescriptionPHM is the leading health media agency in the US. We are designed for—and dedicated to—delivering solutions that connect people with meaningful health and wellness solutions every day. Guided by our genuine passion for health and wellness, our work across the entire media ecosystem helps patients navigate the most important moments of their healthcare journeys.While we have grown to be the No. 1 agency in our industry, at heart we're still a startup. It's that energy and spirit of innovation that allows us to create bold and meaningful "health media firsts" for our clients, and to do it all with #phmlove.Job DescriptionAs the SVP, HCP Media Client Lead provides leadership across a single large client or a group of smaller clients. You will be the HCP expert for this client group and team and is responsible for the quality of work produced by the cross-functional teams, maintaining strong client relationships, and driving organic growth on their assigned accounts.This is a hybrid role, requiring three days in-office each week. If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations.Knowledge
You will bring deep Pharma media experience across a diverse set of conditions, disease states, and audiences (DTC, HCP, Payer, etc.)
You will bring perspective beyond Pharma to bring best practices for media across audiences and channels (e.g. CPG, retail)
You understand the total marketing process and the strategic role of media
You will provide insights on industry trends and client's business
You will contribute to thought leadership in the form of POV’s, articles, interviews, etc. in the trades or at conferences
You will proactively self-educates on PHM, Publicis Groupe, and client business functions, capabilities, tools, and processes
Managing and Leading Others
Your responsibility will be to build trust, model inclusion, and show respect for all employees
You will actively listen to resolve issues and identify opportunities
You will exert lateral influence to manage cross-functional teams
Provide communication on business initiatives and client requests
Ensures teams are properly trained on tools and processes
Drives adherence to PHM processes and best practices
Participates in formal development process, including performance management, goal-setting, mid- and yearly reviews, and coaching
You will nurture and develop mid-level talent on assigned accounts
Strategy & Account Management
You own the overall media strategy, approach, and plan on each account
Owns strategic questions and concerns related to the client’s media efforts
Collaborates with internal cross-functional leaders to ensure strategic alignment of deliverables with client needs
Represents the interests of cross-functional teams in client and agency partner meetings where those teams are absent
Pushes for continuous improvement of self, team, and client deliverables
Provides a point of escalation
Monitors team pacing to ensure profitability
Organic Growth and New Business
Assists in setting organic growth goals
Drives adherence to organic growth roadmaps and business plans
Refers new clients to PHM
Volunteers for pitch teams, task forces, side hustles, etc.
Encourages team to incorporate new agency initiatives into recommendations
Identifies opportunities to upsell and cross-sell to existing clients
Scopes client work with Client Operations partner
Client Service
Responsible for relationships with clients and agency partners
Conveys passion for clients and their businesses
Works with clients to shape their marketing priorities
Models outstanding client service for team
Drives professional, impactful standards within team for all written and verbal contact with clients; 'gold-standard' writer and presenter
Serves as point of escalation for client concerns
Qualifications
12+ years media experience
3+ years HCP experience
6+ years management experience
Proven ability to manage people (mentoring and developing) and projects
Proven ability to earn the respect of clients, internal partners, and peers
4+ years cross-channel media knowledge
Additional InformationOur Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com .All your information will be kept confidential according to EEO guidelines.Compensation Range: (($200,000)) - (($240,000)). This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off.#LI-Hybrid
