Sr. Program Manager - Services

Sr. Program Manager - Services

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Job Description

• Develop and socialize Services Partner Program strategy and roadmap with key stakeholders
• Drive Services Partner Program annual and ad-hoc policy updates which incorporate cross-functional input and objectives
• Identify needed enhancements and capabilities to help drive participant partners adoption and growth
• Design Services Partner Program and drive program execution and implementation
• Drive conversations with senior ACE, Operations, IT and Marketing leaders to define program strategy and measurable benefits and KPIs
• Engage and collaborate with all stakeholders, including internal teams partner marketing, legal, enablement and participant partners
• Develop and deliver Services Partner Program messaging to partners as necessary and required
• Conduct Quarterly Business Review covering all aspects of the Services Partner Program

• Bachelor’s degree or equivalent practical experience
• 5-7 years’ experience developing and delivering services partner programs
• Demonstrated ability to drive leadership meetings with senior leaders and solid experience in decision making
• Excellent communication and influencing skills, problem solving, conflict resolution management, active listening, time management and interpersonal skills
• Experience in working with partner ecosystems, including account and product management teams
• Prior experience establishing trusted relationships with current and prospective clients as well as internal teams
• Experience in a professional services for a SaaS organization
• Strong people skills, with distinctive ability to motivate and influence people in a heavily matrixed organization
• The ability to understand the "bigger picture" and the business drivers of various organizations
• High energy level and a “can do” attitude
• Effective time manager, capable of developing the strategy and delivering/executing on the tactics on multiple projects, on time and on budget
• Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities
• Diplomacy, integrity, and presence that enables you to work effectively at all levels within large organization
• Experience driving successful services programs and influence in a “win as a team” environment

Qualifications

• Bachelor’s degree or equivalent practical experience
• 5-7 years’ experience developing and delivering services partner programs
• Demonstrated ability to drive leadership meetings with senior leaders and solid experience in decision making
• Excellent communication and influencing skills, problem solving, conflict resolution management, active listening, time management and interpersonal skills
• Experience in working with partner ecosystems, including account and product management teams
• Prior experience establishing trusted relationships with current and prospective clients as well as internal teams
• Experience in a professional services for a SaaS organization
• Strong people skills, with distinctive ability to motivate and influence people in a heavily matrixed organization
• The ability to understand the "bigger picture" and the business drivers of various organizations
• High energy level and a “can do” attitude
• Effective time manager, capable of developing the strategy and delivering/executing on the tactics on multiple projects, on time and on budget
• Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities
• Diplomacy, integrity, and presence that enables you to work effectively at all levels within large organization
• Experience driving successful services programs and influence in a “win as a team” environment

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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