Who We Are:SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM\'s vision to life every day.SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM\'s platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM\'s subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company\'s advertising sales organization, which operates as SiriusXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through SiriusXM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.How you\'ll make an impact:As a Senior Salesforce Systems Engineer on our Customer Experience team, you will be responsible for the implementation, management, and enhancement of our Salesforce Service Cloud instance. You will collaborate with business stakeholders, engineering, and product teams to design and develop key features and functionality of the platform as well as the broader contact center infrastructure. Your technical expertise will be pivotal in driving innovation and efficiency within our Customer Service ecosystem. You will build integrations to other internal systems and services, including contact center, identity, commerce, and data platforms for a seamless, omnichannel experience.What you\'ll do:Collaborate with a team of world-class team of Salesforce developers and administrators, as well as cross-functional teams to understand business requirements and translate them into scalable Salesforce Service Cloud solutionsDrive the end-to-end development and maintenance of Salesforce Service Cloud, including configuration, enhancement, and integrations with internal services and APIsFollow CI/CD best practices and tools to streamline the deployment processDesign and develop solutions that leverage omnichannel contact center tools like AWS Connect for enhanced customer engagement and supportImplement generative AI technologies and chatbot solutions to optimize customer interactionsUtilize your knowledge of the Salesforce ecosystem, including Data Cloud and Marketing Cloud, to enhance our implementationStay updated on the latest Salesforce releases, features, and industry trends related to contact center technologies, and recommend innovative solutions to enhance customer service capabilitiesWhat you\'ll need:Bachelor\'s degree in Computer Science, Engineering, or related field5-8+ years of experience in Salesforce platform development and administration, with a focus on Service Cloud implementationsSalesforce Certified Platform Developer, Salesforce Certified Administrator, or Salesforce Certified Architect preferredStrong proficiency in Salesforce configuration and customization, including development languages such as Apex and JavaScript, Visualforce, Lightning Components, Omni Studio and other UI frameworks (e.g., Angular, React)Experience with integrations to internal services and APIs from SalesforceAdvanced troubleshooting capabilities using internal and external tools (e.g, Postman, logging, VStudio)Strong understanding of CI/CD principles and experience with related tools (e.g., GitHub Actions, Copado)Experience with agile project management processes and tooling (Atlassian, etc.)Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levelsMust have legal right to work in the U.S.At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $114,000 to $166,050 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply.Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice. R-2024-06-104
Who We Are:SiriusXM and its brands (Pandora,SXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM\'s vision to life every day.SiriusXMSiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM\'s platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM\'s subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company\'s advertising sales organization, which operates as SXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through Sirius XM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakersHow you\'ll make an impact:We are seeking a motivated and detail-oriented Technical Project Management Intern to join our IT Experience Engineering team. In this role, you will support the execution of complex enterprise technology projects spanning IT Support & Engineering, Network Engineering, Systems Engineering, and Information Security. This internship will provide hands-on experience in agile project management, scrum methodologies, and IT systems coordination, while also allowing you to work with cross-functional technical teams in a collaborative and innovative environment.This is an excellent opportunity for students or early-career professionals with an interest in technology and project management to gain real-world experience and contribute to impactful projects.What you\'ll do: Support the development of project plans, timelines, and deliverables for various internal IT projects.Collaborate with senior project managers to help facilitate scrum ceremonies like daily stand-ups, sprint planning, reviews, and retrospectives.Ensure project milestones are met by maintaining project documentation, tracking key deliverables and reporting project progress.Facilitate communication between technical and non-technical stakeholders to ensure alignment on project goals and timelines.Assist in identifying project risks and support the mitigation of issues to keep projects on track.Participate in the analysis and improvement of agile processes and provide feedback on best practices.Contribute to the creation and maintenance of project documentation, including requirements, process flows, and meeting notes.What you\'ll need:Internships are open to current students enrolled at a university (those graduating by May 2026 are preferred) and recent graduates who graduated within the 12-month period prior to the start of the internship. Currently enrolled undergraduate or a graduate degree student enrolled in a related program, with strong academic performance.Interest in and familiarity with information technology concepts.Excellent verbal and written communication skills.Previous internship or work experience in technology products, systems or services.Ability to collaborate with technical team members in an Agile-Scrum environment.Ability to communicate effectively with stakeholders, anticipating questions and articulating decisions with supporting rationale.Technical project management experience preferred.Ability to clearly document business requirements to technical teams in user stories.Understanding of agile project management processes and tools (Atlassian, etc.).Must have legal right to work in the U.S.At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be $37.00 - $40.00 / hour and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply.Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice. R-2024-10-14
