Company DescriptionHi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.OverviewWe are seeking a Vice President, Program Management to join our team. This position will be responsible for leading end-to-end project management for Cross-Channel Digital Initiatives (including but not limited to CRM, 360 Campaigns, Social Marketing, User Experience and Design, and other digital asset creations across both owned and paid channels) to increase our clients’ relationships with their customers by working at the intersection of Customer Engagement, Business, Technology, Big Data, and Content.In this role, you will lead with empathy and direct focus on the broad success of the team, being accountable for the delivery team's organization, operational efficiencies, and health within your assigned account(s). You will collaborate across multiple stakeholders to inspire a "shared vision" for the combined Client and Razorfish project team. The desired candidate is capable of leading multiple tracks of development and managing large size, more complex CRM and digital programs, and adapts quickly to change. In addition, the candidate should have a strong background in reporting analysis and extensive strategic planning experience. They should be adept at collaborating with executive-level stakeholders and effectively communicating with clients at all levels on a day-to-day basis. Responsibilities
Runs an increasingly larger and more complex CRM and digital program through the full lifecycle for a client, or multiple CRM or digital programs and partners effectively across multiple agencies as required
Accountable for the delivery team’s organization, operational efficiencies and health within their account(s)
Responsible for staffing of Delivery team members and delivering accurate financial management and improved account margins
Defines different methodologies which should be used by projects in the organization, with ability to tailor, develop and codify new methodology based on client needs and organizational constraints and train others to scale the approach further and iterate
Establishes processes for scope management and change control and has ability to drive difficult scope change discussions and actions with client
Leads our teams to execute selected methodologies — course correcting as necessary
Acts as a consultant who can be leveraged to analyze suggestions on incorporating new ceremonies/approaches/tools which have helped on other projects
Drives adoption and governance on new tools, process and methodology within the internal Razorfish and client program team
Proactively identifies difficult team situations and diagnose / implement corrective actions where challenges may occur
Leads and facilitates large sessions with internal teams and/or Clients; presents and delivers clear messaging in front of large Executive-Level group audiences
Aligns Client operational and financial requirements with optimal Deal Structure in coordination with the client-service lead
Provides consultative advice to Clients/Client Services that help drive solutions
Successfully sets and manages internal, Client and third-party expectations, such that surprises have been avoided, and Stakeholders view their engagements positively
Proactively inquires as to performance against expectations and takes corrective action to remedy misaligned expectations with the internal team
Ensures that our internal interests are clearly protected in terms of unambiguous scope, articulate assumptions and third-party dependencies for large programs
Qualifications
Program management experience that includes working in a fast-moving digital agency environment
Demonstrated experience in end-to-end management of large-sized, complex CRM and digital programs for a client or multiple clients
Demonstrated experience working with marketing, product, data & analytics teams, along with leading MarTech platforms such as Salesforce, Adobe, Braze, Epsilon and more
Expertise in overseeing digital production at scale, with ability to manage revenue at $15M+ Workstreams include but are not limited CRM, Digital Production, Social Marketing, User Experience Design and more across both paid and owned channels.
Expertise in process and tool innovation
Strong skills in reporting analysis
Demonstrated experience in strategic planning
Ability to interact and communicate effectively with executive-level stakeholders and clients
Ability to create Agile, Waterfall and Hybrid project plans for large programs and multiple projects
Experience with Adobe Workfront is a plus.
Additional InformationAt Publicis Groupe, we offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance. You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits. You will also be eligible to participate in the Publicis 401(k) Plan after you complete 1,000 work hours in a consecutive 12-month period.Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.All your information will be kept confidential according to EEO guidelines.Compensation Range: $159,500- $250,500. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. This role may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. This role may also qualify for participation in our 401(k) plan after eligibility criteria have been met. The Company anticipates the application deadline for this job posting will be 12/13/2024.
