Are you a hospitality enthusiast with a passion for creating exceptional guest experiences? If you excel in a fast-paced environment, have a knack for leading a team, and love delighting guests, we want to hear from you.
Key Responsibilities:
Guest Experience: Ensure every guest feels welcomed and valued by maintaining high service standards, promptly addressing concerns, and regularly engaging with guests to enhance their dining experience.
Coordination with the Kitchen: Act as a bridge between the kitchen and front-of-house staff, ensuring seamless communication and coordination to deliver timely and accurate orders.
Managing Seating: Oversee and optimize seating arrangements, including managing reservations, walk-ins, and waitlists to maintain a smooth flow of service and minimize wait times.
Answering Incoming Calls: Handle incoming calls professionally, including taking reservations, managing inquiries, and addressing guest needs promptly.
Health Code Compliance: Monitor and enforce health, safety, and sanitation standards to ensure compliance with local health codes and create a safe dining environment for guests and staff.
Creating Operational Efficiencies: Identify and implement strategies to improve operational efficiency, from streamlining service processes to managing shift changes and transitions smoothly.
Touch Tables and Address Concerns: Regularly visit tables to check guest satisfaction, proactively addressing any concerns to ensure a positive dining experience.
Creating a Positive Environment: Foster a happy, positive atmosphere for both guests and staff by encouraging a culture of respect, teamwork, and enthusiasm.
Training and Developing Staff: Lead by example, providing training, guidance, and development opportunities to front-of-house staff to help them succeed and grow in their roles.
Qualifications:
Proven experience in a supervisory or management role within the restaurant industry.
Strong leadership and team management skills, focusing on training and staff development.
Exceptional communication and interpersonal skills.
A deep commitment to providing outstanding guest experiences.
Knowledge of NYC health and safety regulations and a commitment to upholding these standards.
NYC food handlers certificate
Ability to multitask and thrive in a fast-paced environment.
Problem-solving skills with a proactive approach to managing guests and operational issues.
Flexibility to work evenings, weekends, and holidays as required.
If you’re ready to take the next step in your hospitality career and join a team that values excellence, teamwork, and guest satisfaction, apply now!
