Join our team! We are a renowned restaurant on the Upper East Side seeking an experienced Floor Manager with a minimum of three years of Manhattan restaurant experience. Ideal candidates will have strong leadership skills, a deep commitment to customer satisfaction, and a comprehensive understanding of health and safety protocols.
Position: Restaurant Floor Manager (Manhattan)
Requirements:
Minimum 3 years of experience in Manhattan restaurants
Must hold a valid health department permit
Strong understanding of health and safety protocols
Key Responsibilities:
Guest Services:
Welcome and seat guests, ensuring a memorable dining experience from start to finish
Attend to guest needs and resolve any issues to guarantee customer satisfaction—everyone leaves happy
Coordination and Communication:
Serve as a liaison between Front of House (FOH), Kitchen, and Back of House (BOH) teams
Maintain seamless operations across all departments
Quality Control:
Conduct regular checks on food quality, preparation standards, labeling, expiration dates, and cleanliness
Maintain order in prep rooms, walk-in coolers, kitchen stations, and storage shelves
Facility Management:
Oversee the restaurant’s ambiance and cleanliness in all areas, including outdoor spaces, glasshouse, bathrooms, and stairways
Ensure optimal lighting, temperature, and seating arrangements for a comfortable environment
Operational Duties:
Open and close the restaurant on time
Oversee daily restaurant setup to meet operational standards
Technical Troubleshooting:
Troubleshoot systems such as OpenTable, Breadcrumb, music, printers, and phones
Additional Support:
Assist with the roles of other staff members (e.g., server, food runner) as needed
Monitor delivery personnel for timeliness, uniform adherence, bike regulations, and professionalism
Schedule: 40-50 hours per week
