We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is essential, as you’ll be setting work schedules, make sure we comply with health and safety restaurant regulations and maintaining a clean functional premise. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
Responsibilities
Coordinate daily Front of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Observe operational costs and suggest measures to cut waste
Promote the brand in the local community through word-of-mouth and restaurant events in teamwork with GM
Recommend ways to reach a broader audience (e.g. discounts and social media)
Train new and current employees on proper customer service practices
Supervise policies and protocols that maintain the restaurant operations
Uphold good communications between management, kitchen and foh staff
Skills
Proven work experience as a Restaurant Manager, Restaurant Service Manager, Hospitality Manager or similar role
Proven customer service experience as a manager
Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
Familiarity with restaurant management software, like Toast, OpenTable, Delivery Apps
Strong leadership, motivational and people skills
