Job Title: Front Desk Lead
About Us:
We are looking for an energetic and responsible Front Desk Lead to join our team and help ensure smooth operations at our front desk while providing excellent customer service. If you’re organized, personable, and looking to take the next step in your career, we’d love to hear from you!
This role is ideal for someone who is not only organized and detail-oriented but also passionate about upselling services, promoting specials, and driving revenue through exceptional front desk interactions.
Key Responsibilities:
Spa Party Host
Lead and oversee all front desk operations with a focus on delivering outstanding client service.
Promote services, packages, and monthly specials to increase sales and customer retention.
Handle daily check-ins/outs, appointments, and payment processing.
Engage clients to understand their needs and suggest additional services or products.
Monitor and manage inventory for front-desk sales items and promotional materials.
Track and report on sales metrics and conversion rates to management.
Resolve client concerns professionally and effectively.
Coordinate closely with service providers and management to ensure smooth scheduling and service flow.
Qualifications:
2+ years of SPA front desk, receptionist, or customer service experience (sales experience a strong plus).
Prior leadership or supervisory experience preferred.
Strong communication and interpersonal skills.
Comfortable discussing pricing, upselling services, and recommending add-ons.
Tech-savvy and familiar with appointment booking systems and POS software.
Energetic, positive, and goal-oriented attitude.
Bonus Points:
Background in hospitality, beauty, wellness, or fitness industries.
Experience hitting or exceeding sales goals in a customer-facing role.
What We Offer:\
Competitive pay with potential commissions.
Discounted or complimentary services/products.
A flexible Schedule
How to Apply:
Email your resume and a brief message telling us why you're a great fit for this role.
