Bien Cuit is a James Beard-nominated, Brooklyn-based retail and wholesale bakery focusing on handcrafted bread and pastry. We are dedicated to the merging of classical and contemporary techniques that harness the benefits of fermentation, support the seasonality of local agriculture, and respect the centuries-old tradition of the bakery as the heart of the community. We are a company that values its community and seeks team members who are hands-on and have significant experience in the Food & Beverage industry.
Job Summary:
The store lead is responsible for assisting the retail manager in leading all team members in the efficient and profitable operation of the shop. They are responsible for managing the day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment, that provides consistently fast, efficient, and friendly service. The store lead creates the tone and personality of the store by role-modeling excellent customer service and creating a culture of respect and teamwork in the store. They are responsible for helping ensure excellent training, customer service, product knowledge, and education while encouraging safe work practices and demonstrating commitment to promoting the brand ideals.
Store Operations:
● Looks for ways to grow sales and provides ideas to increase revenue continuously.
● Assists retail manager with assuring profitability of the store, not only by growing sales, but also
by controlling costs of goods, inventory levels, labor, supplies and expenses.
● Responsible for ensuring shifts are covered when call-outs occur, including covering themselves
if no one is available.
● Ensures proper team member coverage, assisting retail manager with scheduling according to
the needs of the business while maintaining target labor costs.
● Oversees all cash management. Able to perform all POS duties and opening and closing
procedures, while being a conduit for communication between the corporate office, back of
house, and store staff.
● Maintains proper loss prevention standards, reviewing cash handling procedures, deposits and
safe procedures.
● Maintains a clean well-merchandised store, following visual presentation plans and standards.
● Plans, executes and communicates all sales promotions and new product information effectively
and efficiently.
● Assists retail manager in identifying staffing, recruiting, interviewing, hiring, and training needs
of qualified candidates. Facilitates ongoing training and development of current staff.
● Promotes and practices safe work habits, identifying and resolving potential safety hazards, and
operational inconsistencies. Documents accidents and conducts initial investigation and
determination of root cause in the interest of maintaining a safe work environment.
Service:
● Is the Role Model for outstanding service and “owner” of the service initiative at their store.
● Proactive in solving customer problems and satisfying customers in various situations.
● Ensures all team members are committed to and demonstrate our Guiding Principles and House Rules.
● Ensures that all team members provide customers with efficient, friendly, superior service on a
consistent basis.
● Consistently monitors, coaches, and encourages team members to meet the Company’s service
standards.
● Assesses and provides adequate staffing to provide efficient and friendly, superior service.
● Maintains high cleanliness standards consistently throughout the store in the areas of store appearance,
merchandise, and equipment.
Product:
● Ensures that all Company drink recipes and procedures are followed, maintaining the highest quality and
consistent product standards.
● Ensures that all Company food offerings maintain the highest quality and are presented in a way that
showcases the quality of the products
● Ensures that all team members are educated on our products and services, by developing an
understanding of our various beverages and foods. All staff should be able to not only describe our
products in a way that demonstrates the quality and craftsmanship that went into them, but also be
aware of allergens in all of our products and other ingredients that could be problems for common
dietary restrictions (i.e., knowing which products have gluten-free flours and which breads contain dairy
or honey)
● Tastes drink and food products on a per shift basis for quality assurance.
Training & Development:
● Provides ongoing training and development to all team members in the areas of operating standards,
customer service, and product knowledge.
● Demonstrates the ability to lead, effectively communicate and champion the Bien Cuit brand and uphold
the company’s ethos.
● Builds morale and team spirit by fostering a work environment where team members’ input is
encouraged and valued.
● Ensures each team member has received proper training to perform as a barista efficiently.
● Assists retail manager to continually develop team members, establishing specific performance
objectives, and measuring team member performance regularly.
● Assists retail manager with coaching and counseling team members for improved performance,
documenting developmental plans as necessary.
