POSITION SUMMARY:
Responsible for duties such as claims submission, insurance follow up, posting insurance payments, reconciling, and balancing accounts. This position has direct contact with patients and insurance companies to resolve coverage and/or denial issues. They are responsible for researching and analyzing payments to ensure accuracy and following up with the insurance company regarding any discrepancies.
POSTING/BALANCING
-Edit, check and prepare payment receipts.
-Enter payments on patient accounts into eClinical Works.
-Run, review and balance computerized receipt summary and make the daily bank deposit.
-Post cash drawer money from clinics and balances cash drawers.
-Prepare write-off requests for denied claims with cannot be appealed.
INSURANCE FOLLOW UP/RESOLUTION:
-Follow up on unpaid claims and initiate insurance tracking report or worklist.
-Correspond with insurance carriers clearly explaining claim problems for any claims which are not processed correctly.
-Reconciles and resubmits denied claims to ensure proper reimbursement.
-Audit problem patient accounts.
-Have direct communication with patients regarding their accounts.
-Follow up on all assigned accounts from within the billing systems.
-Research and analyze accounts and payments; reverses balances to credit or debit if charges were improperly billed or if payments were incorrect.
-Respond to all incoming correspondence and inquiries from payers, patients, and other appropriate parties.
-Initiate contact with patients as necessary.
-Initiate recommendation and action plans for resolving accounts.
-Evaluate accounts to determine any write-offs or corrections required, including duplicate charges.
-Prepare refund requests for any monies due to patient or insurance company.
-Write appropriate notes in the system for every account, including any action taken.
-Handle in a professional and confidential manner all correspondence, documentation and files.
-Review various reports to identify denials and edits; corrects claims, suggest actions plans to eliminate theses denials/edits in the future, and determines appropriateness for appeals.
CLAIMS SUBMISSION:
-Download electronic primary and secondary claims to electronic claims vendor.
-Submit claims for reimbursement to insurance carriers.
OTHER:
-Understand and follow regulations regarding insurance billing.
-Elevate issues, as appropriate, to the supervisor.
-Establish payment arrangements according to guidelines as requested by patients.
-Prepare correspondence to patient/guarantor.
POSITION REQUIREMENTS:
Education:
Required: High School Degree or equivalent
Experience:
Required:
-None
-eClinical Works experience preferred
-Preferred: 1-3 years in a similar position
