Orders Specialist - SupplyMe LLC d/b/a R&R General Supply
About the Company
SupplyMe LLC d/b/a R & R General Supply proudly serves Astoria, Queens, and the five boroughs since it first opened its doors in 1926. We are happy to meet our clients' many diverse needs with a variety of maintenance, repair, and industrial supplies. From those who manage just a single building to the biggest names in real estate. R &R General Supply is here to ensure our clients have the tools they need to get the job done. Our focus is on providing outstanding customer service, the best brands, and competitive pricing.
About the position
We are looking for a motivated and experienced Orders Specialist to join our team and help ensure smooth operations at our storefront and for our business clients. The candidate will be responsible for managing customer orders, processing invoices, and providing product recommendations for both retail customers and business clients. This role requires someone who is detail-oriented, has excellent communication skills, and thrives in a fast-paced environment. Retail experience, particularly in order processing, product recommendations, and handling customer requests, is essential. Hardware experience is a plus.
Job Description
Order Processing: Accurately input and process customer orders in a timely manner, ensuring all items are in stock and available for pickup or delivery. Experience in operating POS system is a plus.
Delivery Management: Collaborate with the warehouse and delivery driver to ensure orders are picked correctly, packed properly, scheduled accordingly and delivered in a timely and efficient manner, while always allowing room for real-time adjustments.
Invoice Management: Process and generate invoices for both retail and B2B customers. Ensure invoices are accurate and sent in a timely fashion.
Customer Interaction: Provide exceptional customer service by addressing customer inquiries, offering product recommendations, and resolving order-related issues promptly.
B2B Account Management: Manage business-to-business customer accounts, maintain strong relationships, provide tailored product suggestions, and assist with order fulfillment for business clients.
Product Knowledge: Stay up to date on product offerings to make informed recommendations to customers. Assist in identifying hardware solutions based on customer needs.
Sales Support: Assist in promoting store promotions and sales events to customers, both in-store and over the phone.
Administrative Support: Assist with inventory tracking, updating customer records, and maintaining order-related documentation. Follow proper procedures as required.
Qualifications:
Retail Experience: 2+ years of experience in a retail environment, preferably in a hardware or related industry. Exceptional customer service skills with ability to learn quickly.
Order Processing & Invoicing: Strong experience with order processing systems and invoicing. Ability to work with accounting software or POS systems.
Customer Service Skills: Excellent interpersonal and communication skills. Ability to manage a variety of customer interactions with professionalism and care.
Product Knowledge: Ability to make product recommendations based on customer needs. Familiarity with hardware products is a plus.
Attention to Detail: Strong organizational skills and attention to detail to ensure accuracy in order fulfillment and invoicing. Problem-solving skills, with ability to interact with customers and be proactive.
B2B Experience (Preferred): Experience in managing business accounts and building relationships with corporate clients.
Technical Skills: Proficient in using computer systems, email, and Microsoft Office Suite.
Benefits
Bi-Weekly pay: $22/hour
Paid time off (Vacation, Sick, Federal Holidays)
401K
Long-term Career Opportunities for growth due to expansion and fast-growing business
Annual Employee Merit Based Bonus Incentive
Equal Opportunity Employer
Employee Discount
Work Hours
Monday-Friday 8am -5 pm
