Job Title: Case ManagerPVN ID: LA-2502-006700Category: Instruction and Social ServiceLocation: LAGUARDIA C. C.Job Description General Description The Workforce Education Center at LaGuardia Community College is seeking two Case Managers for its Train & Earn Program. This initiative offers comprehensive occupational and work-readiness training for out-of-school, out-of-work (OSOW) youth aged 16–24, preparing them for entry into high-growth occupations in in-demand sectors. The program focuses on healthcare-related training, including Emergency Medical Technician (EMT) (Basic), Certified Medical Administrative Assistant (CMMA)/ Certified Clinical Medical Assistant (CCMA), and Central Service Technician/Central Sterile Technician (CST) certifications. Upon completion of training students will begin 150-hour paid internship and sit for a certification exam. Job placement is an outcome after the completion of internship. These positions report to the Train & Earn Licensed Social Worker.Position OverviewThe Case Managers will play a critical role in providing case management services while fostering participant engagement and retention throughout the program. They will support participants by offering guidance, connecting them with city systems and supportive services, and addressing barriers to participation. In collaboration with the Outreach and Retention Specialist, they will ensure successful program completion for Train & Earn (T&E) participants and lead follow-up activities for those who have completed initial training.Additionally, the Case Managers will assist in tracking participant progress through regular documentation and reporting, ensuring compliance with program requirements. They will also contribute to developing and implementing strategies to improve participant outcomes, such as workshops, one-on-one coaching, or partnerships with local resources.The Case Managers will work closely with the Outreach and Retention Specialist, instructors, students, external partners, and consultants. While the typical schedule aligns with standard business hours (Monday–Friday, 9:00 AM–5:00 PM), flexibility is required to accommodate program needs, which may include some evening and weekend hours.Duties and Responsibilities
Conduct comprehensive intake and assessments to identify potential challenges affecting participants' ability to complete the program.
Maintain frequent contact with participants to monitor progress, ensuring program completion and employment placement.
Maintain accurate participant records and case notes, providing appropriate referrals as needed.
Collaborate regularly with instructors and other staff, both within and outside LaGuardia Community College, to support participant success.
Provide short-term supportive counseling, crisis intervention, and safety planning.
Participate in weekly supervision with the Program Director and Outreach & Retention Specialist to discuss caseloads and ensure quality assurance.
Actively participate in staff meetings and ongoing training sessions; identify and pursue opportunities for professional development.
Co-facilitate workshops on topics such as emotional, social, and academic issues to support participants.
Exercise discretion and sound judgment in handling confidential materials and participant records.
Manage multiple deadlines and adapt to shifting priorities.
Respond calmly and effectively to emergencies, resolving participant concerns.
Build and maintain community networks and collaborate effectively with community groups.
Seek assistance or support as needed to ensure program success.
Produce clear, accurate, and well-organized reports and written materials.
Other duties as assigned.
LaGuardia Community CollegeFounded in 1971 in Long Island City, Queens, LaGuardia Community College is one of seven community colleges of the City University of New York/CUNY. LaGuardia offers seventy-two associate degree and certificate programs, more than fifty non-degree workforce training programs, and dozens of ESOL, GED, and pre-college programs. In 2023, LaGuardia served approximately 25,000 students. More than one-third of our degree-seeking students (35%) were born outside of the United States, coming to LaGuardia from 136 countries and speaking forty-three heritage languages. More than half (54 percent) are first-generation college students.Sixty-nine percent of LaGuardia degree students live in Queens; the rest come from Brooklyn and beyond. Virtually all LaGuardia degree students are ethnic minorities (89 percent), 58 percent are women, 27 percent are over the age of 25. Forty-six percent are Hispanic, well above the threshold of 25 percent required by the US Department of Education for designation as a Hispanic-Serving Institution (HSI). Sixty-six percent of LaGuardia degree-seeking students receive some form of financial aid. Close to half of our degree-seeking students attend part-time (49%), usually because they need to work to support their families. Tuition and fees are $5,271 per year for a full-time student.Other Duties Qualifications Core Competencies/Qualifications
Work independently and as part of a team in a dynamic environment.
Communicate effectively, listen actively, and respond promptly to others.
QualificationsBachelor’s degree in Social Work or a related field required, with 3-4 years of experience working with city agencies such as public assistance, child welfare, education, and housing.ORAssociate’s degree with significant experience of 5-7 years in case management or counseling, as well as collaborating with city agencies.Fingerprinting is required within 30 days of an offer of employment.RFCUNY Benefits RFCUNY Employee Benefits and Accruals About the Research Foundation The Research Foundation of The City University of New York (RFCUNY) is a nonprofit educational corporation founded in 1963 to provide post-award fiscal and administrative support for CUNY’s research and sponsored programs. RFCUNY’s services allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries, on projects and programs that serve our local and global communities, proposing concrete solutions to society’s most pressing challenges.RFCUNY serves as a fiscal agent and works closely with all the CUNY campus Grants Offices to perform the core functions of post-award financial management for CUNY research projects and sponsored programs. These functions include legal assessment and signing of agreements where RFCUNY is named as a fiscal agent; setting up award accounts; preparing sub-awards and assisting PIs in monitoring the work of the recipients of sub-awards; supporting project directors with hiring and managing research project and sponsored program staff; supporting the purchasing and paying for goods and services with grant and program funds; managing financial aspects of projects including accounts receivable, financial reporting, invoicing, budget monitoring, and cost compliance with uniform guidance; ensuring that sponsor financial requirements are met; monitoring compliance with applicable project and financial management rules and laws; supporting the management of independent and external audits and financial reviews; and providing data, information, management expertise, and other supports to CUNY’s research and sponsored programs.Equal Employment Opportunity Statement The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law. Key Features Department Workforce Education CenterStatus Full TimeAnnual Salary Range $55,000.00 - $60,000.00Closing Date Apr 07, 2025 (Or Until Filled)Bargaining Unit YesActions
Apply
Facebook (http://www.facebook.com/share.php?u=https://www.rfcuny.org/careers/postings?pvnID=LA-2502-006700&title=Careers at RFCUNY)
Twitter (http://twitter.com/home?status=Job Openings at RFCUNY+https://www.rfcuny.org/careers/postings?pvnID=LA-2502-006700)
