As a Senior IT Support Technician, you will join a team of engineers and provide Level I and II support. This role will help assist with user support, network troubleshooting, and a small amount of server support. Most of the work is over the phone or email. One day a week, you will have to travel to sites (within the 5 NY boroughs) to provide on-site support - otherwise you will work remotely.
Required Education & Experience
Bachelor's Degree required (preferably in a technical specialization).
5+ years of experience related to the responsibilities stated below
Ability to visit various locations primarily in New York City using company vehicle
Must be able to lift 50lbs or more
Preferred Qualifications & Skills
Experience with MS Office Suite, Windows 10 to latest, Citrix XenApp, Windows Active Directory (AD), TCP-IP, Network & Server Management. Juniper or SonicWALL Firewalls, MDN support, Printer/Copier support, VOIP Phone System, Remote and in-person support, ticketing system, Wifi, Exchange/ Office 365 a plus.
Essential Duties & Responsibilities
Provide technical support to users throughout the agency as it relates to specific hardware/applications issues. This may include off standard hours support.
Responsible for Active Directory maintenance (add users, change passwords etc.)
Maintain fleet of network copier/scanners/printers.
Ability to respond in a timely fashion to phone calls and Experience supporting standard desktop applications (MS Office, MS Windows), internet browsers, anti-virus software and spam software
Strong troubleshooting skills with strong emphasis on remote support and diagnostics
Desktop/laptop hardware and peripheral installations and configurations including network printers
Ability to take initiative and be proactive in resolving issues using standardized practices.
Configure phones and support them via mobile device management system
Troubleshoot Juniper/SonicWALL VPN issues and network connectivity issues
email messages for support. Track issues via department tracking system.
Ability to work effectively within a high paced team atmosphere and manage multiple projects.
Ability to communicate effectively with a diverse user population, from executives to facilities staff and determine their support needs
Willingness to learn, diagnose issues, and keep up with technology trends as they occur.
Maintain client confidentiality by keeping their data safe.
