Description Purpose:Supports and promotes goals and objectives of the Imaging and Radiology Departments of Vassar Brothers Medical Center. Is responsible for providing customer service to internal and external customers, including medical center personnel and patients, physician offices, outside medical facilities, and legal entities. Performs work activities related to radiology data management, archiving, and distribution. Including image and report management, electronic image media creation, electronic image transfer, and mammography and radloop tracking functions.Essential Responsibilities
Communicate and collaborate with internal and external customers (e.g., staff, doctors, patients, physician offices, outside medical facilities, legal entities, insurance companies, etc.) utilizing superior telephone technique, customer service etiquette, e-mail and web communication skills, and service recovery to ensure an integrated approach to service.
Ensure privacy and security of all protected health information accessed and released in compliance with regulatory standards and company policies at all times, inclusive of proper documentation.
Process requeststorelease information from this hospital as well as other healthcare sources that are sent to this hospital for follow-up patient care in a timely and accurate manner.
Facilitates retrieval of radiology reports for review by authorized individuals, inclusive of faxing & electronic transmission of reports.
Utilizes Powershare functionalities to coordinate record transfer to and from external providers and PACS to access patients' studies and burn CDs and upload outside imaging, following strict policies and procedures to ensure accurate, complete, and timely access.
Document all requests and inquiries according to department standards. Maintain accurate and complete databases to account for all disclosures.
Performs all mammography tracking functions; generating, tracking and mailing patient result letters, following up on undeliverable addresses, entering, maintaining and developing statistical information and reports, retrieves and enters pathology reports/information on all abnormal mammography exams, assisting with call-backs, retrieves prior mammography files, maintains all necessary records and data entry into the mammography tracking system.
Performs radloop tracking functions; review and maintenance of radloop worklist and management of actionable findings follow up. i.e., generating and trackingrecommended follow upvia letter, text, or email, maintaining and developing statistical information and reports as requested utilizing the systems functionality and MIPS technology.
Maintains competence with Cerner, PACS, Powershare, Microsoft Office and other computer programs and office equipment pertinent to job title.
Education and Experience Requirements:Education:High School Diploma or Equivalent.Preferred: Previous medical office experience.Work Experience: Working knowledge of Microsoft Office SuitePreferred: Previous experience with RIS and PACSCompany: Vassar Brothers Medical CenterOrg Unit: 1384Department: Support Staff One ColExempt: NoSalary Range: $20.56 HourlyWe are an equal opportunity employerQualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law.We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.
