Assistant Director, Programs, Safe Options Support (SOS), The RockawaysRockaway Peninsula, Queens, NY, USA Req #2856 Tuesday, December 10, 2024ABOUT US: - We believe that everyone deserves a home!Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.Reporting to the Director, Programs, theAssistant Director, Programs, Safe Options Support (SOS)oversees the Safe Options Support (SOS) contract serving The Rockaways. Utilizing Critical Time Intervention (CTI), Harm Reduction, Recovery Orientation, Motivational Interviewing, and Peer Support, the Assistant Director oversees the time-limited street-homelessness intervention program to help support a client’s journey from homelessness to housing. The Assistant Director supervises Clinical Coordinators and Community Health Specialist; manages daily outreach activities and operations; and partners with the registered nurse, Street to Home programs, external outreach providers, city agencies, and community stakeholders. The Assistant Director supports Harm Reduction and Housing First strategies and other best-practice clinical interventions. The Assistant Director provides leadership to the program by informing decision making, implementing policies and procedures, and facilitating effective communication. The Assistant Director works primarily during business hours Monday-Friday, with off hours availability in case of emergency or for special projects/initiatives. The position requires oversight of 24/7 operations and flexibility in work schedule as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage daily program components for Safe Options Support (SOS) team The Rockaways including outreach and housing placement activities including special operations and joint initiatives with city agencies and other stakeholders
Utilize outreach and engagement strategies to identify areas where individuals are staying on the street, especially around transit hubs, and provide services to support these individuals
Supervise Clinical Coordinators and Community Health Specialist
Provide regular, structured supervision meetings
Ensure high quality service delivery by supporting best practice interventions with street homeless populations, collaborating with on-site psychiatric/street medicine team, and providing crisis intervention, including 958 removals and risk assessments
Promote effective strategies for effective outreach, case management, and placement of clients following Housing First, Harm Reduction, Critical Time Intervention (CTI), Motivational Interviewing and trauma-informed care models of practice
Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict
Provide guidance for incident management, crisis interventions, risk assessments, and ensure all documentation is submitted to appropriate oversight entities in a timely manner
With direction from the Director, respond and engage with external partners, including service partners, government representatives, community stakeholders, hospital personnel, and other agencies to ensure responsive and effective service planning and program operations
Perform other duties as assigned
MINIMUM QUALIFICATIONS:
NYS Licensed Masters Social Worker (LMSW) required. Must obtain LMSW within first six months of employment
Minimum 2 years of supervisory experience
Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients
Experience with crisis intervention, including, risk assessments and incident management
Ability to work successfully with a wide range of internal and external stakeholders
Demonstrated success in working in a fast-paced environment with multiple priorities
Ability to delegate and motivate staff to achieve deliverables
Ability to communicate (verbally and written) with diverse populations and stakeholders
Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access-based databases and the ability to learn new programs are required
Valid NY, NJ or CT driver’s license with a good driving record, as defined by Breaking Ground is preferred
Bilingual Spanish/English preferred
EOE/M/F/Vet/DisabledOther details
Pay Type Salary
Min Hiring Rate $75,000.00
Max Hiring Rate $82,000.00
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Rockaway Peninsula, Queens, NY, USA
