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AppleOne Employment has partnered with one of Rochester NY's largest employers!
We will be hosting an open interview session on 7/31 from 9am-11am.
Open interviews will be onsite with our clients with offers made on the spot!
To get details where to go contact Darlando at 585-512-1952.
Position Details:
Start Date: 8/12/19
Shift after paid training: 11:30-8 M-F
Pay: $14.75-$15.75
Type: Full time Temp2Hire
Bilingual candidates in HIGH demand! Spanish/English, Mandarin/English, Cantonese/English
Inbound Call Center
Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. Track and document all inquiries using the applicable systems. Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines. Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested. Facilitate the fulfillment of caller requests for materials via mail, email, or download. Facilitates translation services for non English speaking callers according to procedures. Escalate calls or issues to the appropriate designated staff for resolution as needed. Attends meetings and trainings as requested and maintains up to date knowledge of all programs and systems.
If you are interested, call 585-512-1952.
Not interested in this position but looking for work? Register at www.appleone.com/register and call to schedule an appointment.
