Trust site monitoring - maintenance downtime notifications/calendar, release note review, tech.rochester job aid support/updates
Dept Identifier Changes
Issue triage with business liaisons to resolve or escalate
Monitor/respond to ServiceNow/JIRA queue - User Ticket Management
Perform initial ticket research & resolve (with review by level 3) or escalate to level 3
Timecard support for HR/Payroll Team
Skills/Certs/Schedule Groups assignments assistance
2nd level access issues
How to questions
Enhancements/Upgrades with Configuration or New Builds
Schedule generation, batch processes, scheduled jobs
Schedule rule sets, schedule tags
Visibility periods (maintenance/creation)
Time Request Types (vacation/conflict/etc.)
Payroll/T&L workrule, paycodes, percent allocations, etc. (creation/modification)
Complex dataview and report creation
Employee Groups & Job Transfer set (modification & creation)
Application security: Function access profiles, display access profiles [create/modify]
Adding new teams/groups
Evaluation for delivery (ticket/OPW/PRJ.etc.) and services required
HRMS/HBOC implications to Day Divide/Time Allocation
Manage update/release cycle for changes/enhancements/environment refreshes
Census data integrations
Optilink Extensions Dimensions integration (Optilink to Dimensions)
Business structure changes (Application & AWS)
Application CRT changes
Experience level: Experienced
Minimum 4 years of experience
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.