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The role of the Medical Alert Installer is to install wearable medical-alert devices for seniors. These products are designed to prolong our customers’ lives and enable them to live independently, with dignity and peace of mind. Ideal candidates are compassionate individuals with an interest in travel and an ability to self-manage.
This is a part-time position, with an expectation of between 1-3 home visits per week. An installer should reside in or near Rochester.
MAJOR RESPONSIBILITIES:
Cover appointments within a 100-mile radius of residence
Educate subscribers and caregivers on our products/services in a professional, respectful manner
Process work orders for installation, training, maintenance, or retrieval of equipment
Complete tasks on work order within a specified timeframe and with minimal supervision while offering world-class customer service
Comply with protocols for communicating issues related to work orders while managing a small inventory of equipment
Provide management with feedback and ideas for continuous improvement
QUALIFICATIONS:
High school degree or equivalent
Ability to operate basic technology (PC, smartphone) and software (e.g., Salesforce)
Dexterity to install hardware in hard-to-reach locations
Ability to organize and prioritize multiple tasks and to follow instructions
Satisfactory background check including state-specific requirements (e.g., fingerprinting)
Valid driver's license with a clean driving record
Reliable transportation for coverage area
Ability to pass drug screen
A computer and/or laptop and smartphone
Exceptional customer-service skills
PHYSICAL REQUIREMENTS:
Ability to install home medical devices
Ability to lift 40 pounds
Ability to climb stairs
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