Customer Service Representative (Call Center)

Customer Service Representative (Call Center)

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Customer Service Agent **(Bilingual - Spanish) Preferred**

Assisting consumers as well as the general public by answering incoming calls and verifying account information; Resolve customer issues via phone or email. Extensive training included.

What’s in it for you?

• Full time hours

• $14.75 - $15.25 hour (Bilingual - Spanish)

• Weekly pay

• Monday – Friday (Holidays off)

• Contract – hire opportunity

What is the job?

• Assist prospective enrollees and people assisting enrollees

• Track and document all inquiries using the applicable systems

• Process new applications – via telephone

• Transfer/refer consumers to appropriate entities

• Process life event changes, demographic updates, disenrollment requests, and special periods as requested

• Facilitate the fulfillment of caller requests for materials via email, or download.

• (Bilingual employees) Facilitates translation services for non – English speaking callers

• Escalate calls or issues to the appropriate designated staff

• Attends meetings and training as requested and maintains up-to-date knowledge of all programs and systems

What you bring to the job?

• High School Diploma or GED

• 2+ years experience navigating multiple systems

• Ability to type 25 WPM

• Strong interpersonal skills

• Bilingual - Spanish

• Ability to follow both verbal and written instructions

• Call Center experience ++

Stop your job search and apply today. Do you need more information? Contact our recruiters at 585-227-6008.

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Manpower is an Equal Opportunity Employer.

(Related Keywords: Desk job, Office, Clerical, Receptionist, Phone)