Chauncey Property Management LLC
263 Central Avenue
Rochester, New York 14605
Front Office Coordinator – Property Management
About Us:
Chauncey Property Management specializes in providing exceptional property management services for residential apartments. Our focus is on ensuring tenant satisfaction, maintaining strong relationships with property owners, and fostering a collaborative, efficient work environment.
Position Overview:
As the Front Office Coordinator, you will play a key role in the day-to-day operations of our property management office. This position requires excellent communication and organizational skills, as well as the ability to multitask effectively in a fast-paced environment. You'll interact with tenants, property owners, and various team members to keep office operations running smoothly.
The Front Office Coordinator is our primary point of contact for tenants and manages all tenant interactions, including maintenance requests, inquiries, and follow-ups. The Front Office Coordinator reports to both the VP of Operations and the VP of Maintenance, working closely with the maintenance team to schedule and follow up on maintenance requests.
Key Responsibilities:
● Tenant Relations: Serve as the primary point of contact for tenants, addressing
inquiries, maintenance requests, and resolving issues both in person and via phone.
● Maintenance Coordination: Receive and process maintenance requests from tenants,
coordinate with the maintenance team, and follow up after work is completed to ensure
tenant satisfaction.
● Scheduling and Billing: Manage tenant billing, including rent collection, reminders, and
processing payments. Schedule maintenance work and property inspections, ensuring
timely service delivery. Assist with billing inquiries and processing, including coordinating
payments, sending reminders, and resolving discrepancies.
● Communication with Owners: Communicate with property owners, providing updates,
scheduling meetings, and ensuring they are well-informed on property matters.
● Office Administration: Provide administrative support to the VP of Operations and VP
of Maintenance, including scheduling, office management, and assisting with leasing
processes when needed.
● Task Delegation: Coordinate with virtual assistants and manage task delegation to
support efficient office operations.
● Additional Tasks: Perform additional front office tasks as needed to support a small,
dynamic property management team.
Qualifications:
● High school diploma or equivalent (some college or property management experience
preferred).
● Strong communication skills, with the ability to address tenant concerns effectively.
● Ability to manage multiple tasks, prioritize responsibilities, and maintain an organized
workflow.
● Proficiency with property management software and office tools.
Additional Requirements:
● This is an in-person role only, and full-time availability from 9:00 AM to 5:00 PM, Monday
through Friday, is required.
● You will be reporting to the VP of Operations
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
Paid time off
Schedule:
8 hour shift
People with a criminal record are encouraged to apply
Experience:
Customer service: 1 year (Preferred)
Ability to Commute:
Rochester, NY 14605 (Required)
Ability to Relocate:
Rochester, NY 14605: Relocate before starting work (Preferred)
Work Location: In person
